Team Leader Customer Service 100% (m/f/d)

What is my role?

We are looking for a committed leader who will lead and develop the customer service team with foresight and a pronounced hands-on mentality. In this position, you will take responsibility for deployment planning, organisation, and further development of a team with over 20 employees. You analyse existing processes, derive optimisation potentials, and implement innovative concepts as well as modern technological tools. In doing so, you ensure excellent customer advice and high service quality. Through targeted coaching, you support your team in telephone customer contact and promote its continuous development. As a central interface function, you ensure smooth communication within the team, with other team leads, and across locations.

What do I need to be successful?

We are seeking a personality with a completed commercial training as well as further training or experience in the field of Customer Care or Sales, alternatively with a university of applied sciences degree. You bring at least five years of leadership experience in customer service, support, or a comparable environment, ideally with the management of a team of at least 15 employees. Your strength lies in the balanced combination of assertiveness, natural authority, and empathy. You think both customer-focused and economically and understand how to reconcile both perspectives. Fluent German and English skills are required.

What are my benefits?

Our client offers you a responsible leadership position with genuine scope for design in a professional and appreciative working environment. You benefit from:

• An attractive leadership role with the opportunity to actively shape and sustainably optimise processes

• Flat hierarchies and short decision-making paths that enable you to implement your ideas quickly

• A committed team of over 20 employees that you can develop and promote

• An open communication culture in which your expertise is valued and your leadership skills are actively promoted

• The chance to introduce and implement innovative concepts and modern technological tools

• An established company with clear values and a long-term perspective

• Professional development opportunities in an environment that supports continuous learning

• Independent working with the freedom to actively shape your position

• The opportunity to operate across locations and expand your network

What distinguishes the company?

Our client operates in the financial services sector. Their focus is on payment processing (Payment Services) and consumer financing. Making purchase on account with flexible instalment payments even easier and safer for Swiss retail. As a leading Swiss provider, our client is an important pillar for retail and combines credit checks, fraud prevention, invoicing, and pre-financing into an all-round package.
In addition to uncomplicated purchase on account - online and directly in-store - they offer private individuals a flexible cash loan.

Languages
German: C2 - native level

Work location
St. Gallen

Vacancy number
VA-VNR-LRZ