Rocken®
Luzern
ICT Service Manager (m/f/d)
- 03 August 2026
- 80 – 100%
- Permanent position
- German (Fluent)
- Luzern
About the job
Rocken® is a Swiss company based in Zurich.
We have developed a web-based online platform for job searching and talent acquisition that digitalises the application process and supports the company in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre both technologically and organically. Rocken® offers executive search and talent management consulting to address the personal and individual needs of each person and to implement these optimally in personnel recruitment and career planning.
What will the IT of the public sector look like tomorrow? Our Rocken partner is a central contact point for digital transformation in the public sector. From network infrastructures with state-of-the-art bandwidth to digital online counters and innovative signature solutions – projects that create real added value are developed here. As an ICT service provider, the company manages complex infrastructures, drives SAP transitions forward, and develops technology portfolios for a future-proof IT landscape. Practical orientation and continuous development shape the daily work routine. Projects are implemented in close coordination with internal and external partners – focusing on efficiency, security, and sustainability. Are you looking for a role with scope for creativity and societal relevance? Our Rocken partner offers you exactly this perspective.
Benefits:
ROCKEN Jobs:
Create profile:
We have developed a web-based online platform for job searching and talent acquisition that digitalises the application process and supports the company in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre both technologically and organically. Rocken® offers executive search and talent management consulting to address the personal and individual needs of each person and to implement these optimally in personnel recruitment and career planning.
ICT Service Manager (m/f/d)
Salary - CHF140,000 - 170,000What will the IT of the public sector look like tomorrow? Our Rocken partner is a central contact point for digital transformation in the public sector. From network infrastructures with state-of-the-art bandwidth to digital online counters and innovative signature solutions – projects that create real added value are developed here. As an ICT service provider, the company manages complex infrastructures, drives SAP transitions forward, and develops technology portfolios for a future-proof IT landscape. Practical orientation and continuous development shape the daily work routine. Projects are implemented in close coordination with internal and external partners – focusing on efficiency, security, and sustainability. Are you looking for a role with scope for creativity and societal relevance? Our Rocken partner offers you exactly this perspective.
Responsibilities:
- In this role, you orchestrate all IT services as the central interface between customers and internal and external ICT teams, managing partners, suppliers, as well as maintenance and support contracts.
- You take end-to-end responsibility for several complex IT services throughout the entire service lifecycle from strategy and design through transition to operation and continuous improvement.
- You define, negotiate, and monitor SLAs and OLAs, manage services via KPIs and end-to-end monitoring, ensuring high service availability.
- You continuously optimise IT services in terms of customer benefit and cost-effectiveness and derive targeted improvement measures in the sense of continual service improvement.
- You are responsible for transparent and economical price calculations, billing bases, and governance for IT services.
- As head of IT service management, you ensure meaningful service reporting, creating clarity about the quality, costs, and benefits of IT services.
Qualifications:
- Completed higher education in the field of computer science (advanced professional examination, federal certificate, or university of applied sciences/university) as well as several years of experience in service design management and in the development, optimisation, and implementation of IT services.
- Solid practical experience in IT service management according to ITIL, ideally with ITIL-4 certification, complemented by experience with agile working methods such as SAFe and Lean management as well as in introducing and operating a service management system.
- Confident handling of supplier and contract management as well as managing outsourcing partners, combined with very good business understanding of budget, costs, and billing.
- Strong communication and negotiation skills at the interface between business and IT, ideally complemented by experience in unified communications & collaboration including telephony.
- A hands-on mentality with which you tackle tasks pragmatically and take responsibility.
- Self-organised, structured, and collaborative working style with which you actively contribute to the team’s shared success.
Benefits:
- Attractive training and development opportunities: Attractive training offers
- Attractive employee discounts: Discount platforms for employees, mobile and internet offers, Next Bike, fleet discounts, and other benefits
- Home office: Mobile-flexible working is highly valued
- Interesting and varied activities/projects: Meaning and diversity of fields of activity
- International environment: Working at the Canton of Lucerne with 7,000 employees in 200 different professions
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Work location
Lucerne
Contact
Marius Feurer,
+41443852186
