Front Office Manager (m/f/d)

About the job

We are Intercity!

The IntercityHotel Hildesheim is a modern 4-star hotel with 150 rooms. Located directly at the main train station and just a few minutes' walk from Hildesheim's old town, it offers a workplace in a city known for its history, its UNESCO World Heritage sites, and its high quality of life.
Those who work here accompany business travellers, city tourists, and groups who appreciate a central location, modern comfort, and personal hospitality. Whether at the reception, in breakfast service, housekeeping, or in the gastronomic areas – the team ensures with professionalism, warmth, and reliability that every stay is pleasant and smooth.
The culinary offer includes a varied breakfast buffet as well as an in-house restaurant with regional and international cuisine. A stylish bar complements the offer and invites guests to relaxed encounters in the evening.
This establishment combines the historical significance of Hildesheim with a modern working environment. Employees create a workplace here where service quality, team spirit, and hospitality are felt daily.

Apply now as Front Office Manager (m/f/d) at IntercityHotel Hildesheim.

Planned start: 01.10.2026
Employment type: Full-time
Contract type: Permanent
Workplace: Hildesheim

Your future field of responsibility

• Professional and disciplinary management of the front office team including duty planning, training, and staff development
• Active presence in daily operations with a warm welcome and professional guest service
• Coordination of all processes in the guest area in close cooperation with housekeeping and technical services
• Responsibility for group reservations, cash management, billing, accounts receivable management, and compliance with legal requirements
• Optimisation of reception processes to increase guest satisfaction, efficiency, and profitability
• Establishment of a professional information flow as the central contact person for guests, team, and colleagues
• Conducting training and onboarding of new employees to strengthen the team
• Analysis of guest feedback for continuous improvement of the service offering
• Solution-oriented complaint management with sensitivity and focus on the essentials

Your profile

• Completed training in hospitality and comparable professional experience in the front office area, e.g. as Assistant Front Office Manager
• Strong organisational talent with the ability to keep an overview even in dynamic situations
• Confident handling of MS Office and common hotel management systems, ideally Opera
• High level of resilience, flexibility, and teamwork in a fast-paced working environment
• Very good German and English skills, both spoken and written, for professional communication with guests and employees

Your benefits

Your contact