yellowshark
Baden
2nd Level IT Support Specialist (m/f) 80-100 %
- 11 November 2026
- 100%
- Permanent position
- CHF 75 000 - 90 000 /year
- 5400 Baden
About the job
Solving technical challenges, professionally supporting users and simultaneously expanding one’s own expertise: This position combines demanding IT support with varied tasks in system administration.
For an established IT environment in the Baden region, we are looking for a communicative and technically skilled individual who takes responsibility for handling more complex support cases and contributes to the stability of the IT infrastructure.
- Analysis and resolution of issues with Windows clients, Microsoft 365 and peripheral devices
- Administration of user accounts, groups and permissions
- Installation and configuration of hardware and software
- Support with software distribution, rollouts and migrations
- Escalation of complex problems to internal specialists or external partners
- Maintenance of the knowledge base and optimisation of support processes
- At least two years of experience in IT support
- Good knowledge of Windows 11, Microsoft 365 and Active Directory
- Understanding of networks, VPN, DNS and DHCP
- Experience with ITIL-oriented support processes is an advantage
- High service orientation and strong communication skills
- Very good German language skills
- Professional development opportunities
- Modern work equipment
- Collegial working environment
- Opportunity for further development in system technology
For an established IT environment in the Baden region, we are looking for a communicative and technically skilled individual who takes responsibility for handling more complex support cases and contributes to the stability of the IT infrastructure.
Tasks
- Independent handling of incidents and service requests in 2nd-level support- Analysis and resolution of issues with Windows clients, Microsoft 365 and peripheral devices
- Administration of user accounts, groups and permissions
- Installation and configuration of hardware and software
- Support with software distribution, rollouts and migrations
- Escalation of complex problems to internal specialists or external partners
- Maintenance of the knowledge base and optimisation of support processes
Profile
- Completed IT training EFZ or equivalent qualification- At least two years of experience in IT support
- Good knowledge of Windows 11, Microsoft 365 and Active Directory
- Understanding of networks, VPN, DNS and DHCP
- Experience with ITIL-oriented support processes is an advantage
- High service orientation and strong communication skills
- Very good German language skills
Additional Information
- Structured onboarding- Professional development opportunities
- Modern work equipment
- Collegial working environment
- Opportunity for further development in system technology
