Bern
Professional ICT Supporter (m/f/d)
- 03 August 2026
- 80 – 100%
- Permanent position
- CHF 90 000 - 110 000 /year
- German (Fluent), French (Intermediate)
- Bern
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the application process and supports the company in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre both technologically and organically. Rocken® offers executive search and talent management consulting to address the personal and individual needs of each person and to implement these optimally in recruitment and career planning.
Professional ICT Supporter (m/f/d)
Salary - CHF90,000 - 110,000Fire protection saves lives – and that is exactly what our Rocken partner has been ensuring for generations. As a specialist in integrated fire protection solutions, the company serves customers with a nationwide network of qualified professionals. From consulting to installation to maintenance: competence, reliability and the highest quality count here.
The field of activity includes fire extinguishers, fire alarm systems, training and comprehensive fire protection concepts. State-of-the-art technology, first-class products and seamless service characterise the daily work. Customer care is carried out with a clear focus on safety and long-term partnership.
An independent family business with genuine Swiss values: short distances, direct exchange, authentic togetherness. Do you want to work in an environment where your work really matters? Then our Rocken partner looks forward to your application.
Role:
In the role as Head of IT User Support, you shape a modern, service-oriented support organisation and thus decisively influence the digital working day of the employees. In this role, you take overall responsibility for 1st and 2nd level support, manage external partners and ensure high service quality and user satisfaction. You are responsible for the further development of support processes, define standards and establish efficient structures for incident, request and problem management. In addition, you lead your team professionally and organisationally, promote its development and ensure clear, understandable communication with all stakeholders. Through your analytical and pragmatic approach, you drive continuous improvements in IT services and thus create a stable, user-friendly IT environment.
Responsibilities:
- You receive support requests, analyse them and resolve them at 1st level support.
- You install, configure and maintain PCs, notebooks, mobile devices and peripherals.
- In this role, you manage user accounts in Windows Server AD and in the ERP system Opacc.
- As Head of IT User Support, you assist employees with hardware and software problems on site and via remote access.
- You document faults, solutions and IT processes in a structured and comprehensible manner.
- In this role, you actively participate in IT projects and accompany the introduction of new hardware and software including training.
Qualifications:
- Completed training as an ICT specialist or an equivalent qualification
- Solid practical experience in IT support and handling Windows operating systems
- Good knowledge of network technologies and IT hardware
- Structured, independent and solution-oriented working style
- Strong customer and service orientation as well as strong communication skills
- Fluent German or French skills in spoken and written form as well as good knowledge of the other language; additional languages are an advantage
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Workplace
Bern
Contact
Muqsit Bebou,
+41443852834
