Head of Reception/Patient Admission

About the job

• Personnel, organisational and professional leadership as well as further development of a team of around 15 employees
• First point of contact for patients, relatives, visitors and external stakeholders
• Ensuring a professional and patient-oriented reception as well as the administrative admission of both inpatient and outpatient patients, including verification of guarantors
• Ensuring professional telephone information on the main telephone number
• Clarification of patients’ insurance coverage
• Ensuring correct and courteous communication with both internal and external stakeholders and promoting interdisciplinary collaboration
• Responsibility for personnel deployment planning and resource management as well as ensuring efficient shift operations
• Active participation in day-to-day business and projects, taking into account operational requirements in a 24/7 operation
• Optimisation and further development of processes, workflows and interfaces with clinical as well as administrative areas
• Analysis and further development of relevant key figures and derivation of measures to improve service quality and process efficiency
• Responsibility for the creation, compliance and further development of internal and external guidelines, instructions and requirements

• Commercial, medical or comparable basic training with relevant professional experience in healthcare or a service-oriented environment
• Several years of leadership experience, ideally in patient administration, reception or a comparable area
• Integrative leadership personality with a strong team orientation, social skills and pronounced communication ability
• Experience in leading and organising employees in shift work as well as managing complex operational processes is an advantage
• Entrepreneurial and analytical thinking and acting, as well as an independent, structured and precise working style
• Enjoyment in further developing processes, embracing change and collaborating with different professional groups
• Strong decision-making, conflict and problem-solving skills as well as the ability to maintain an overview and set priorities even in demanding situations
• Knowledge of systems such as Opale, KISIM and the personnel planning tool PEP is an advantage; willingness to familiarise oneself with new systems and processes
• Confident German language skills in spoken and written form, ideally complemented by additional foreign language skills
• Flexible, resilient and solution-oriented personality with a strong customer and service orientation and a high sense of responsibility

Livia Lampert, Head of Services and Facility Management