Rocken�
Zürich
1st Level Supporter (m/f/d)
- 17 August 2026
- 100%
- Permanent position
- Zürich
About the job
Rocken® is a Swiss company based in Zurich.
We have developed a web-based online platform for job searching and talent acquisition that digitalises the application process and supports companies in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre both technologically and organically. Rocken® offers executive search and talent management consulting to address the personal and individual needs of each person and to implement these optimally in recruitment and career planning.
The field of activity includes organising and managing educational offerings, member consulting, and maintaining strategic partnerships. Personal contact with members and interested parties is paramount—whether at events, in consultations, or in communication.
Short decision-making paths and collegial collaboration characterise the working day. Personal responsibility is valued, and ideas are heard.
Ready to accompany people on their career path? Then our Rocken partner looks forward to your application.
ROCKEN Jobs:
Create profile:
We have developed a web-based online platform for job searching and talent acquisition that digitalises the application process and supports companies in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre both technologically and organically. Rocken® offers executive search and talent management consulting to address the personal and individual needs of each person and to implement these optimally in recruitment and career planning.
1st Level Supporter (m/f/d)
What does a working world look like where further education and professional networking are central? Our Rocken partner is an established professional association for specialists and executives in the commercial sector. With a wide range of courses, seminars, and networking events, the association supports its members in their professional development and positions itself as a strong partner in career matters.The field of activity includes organising and managing educational offerings, member consulting, and maintaining strategic partnerships. Personal contact with members and interested parties is paramount—whether at events, in consultations, or in communication.
Short decision-making paths and collegial collaboration characterise the working day. Personal responsibility is valued, and ideas are heard.
Ready to accompany people on their career path? Then our Rocken partner looks forward to your application.
Role:
In this role, you are the first point of contact for enquiries and competently support users with their concerns. You take on the receipt, analysis, and prioritisation of support cases and ensure that enquiries are efficiently resolved or forwarded appropriately. You document all processes carefully and ensure transparent follow-up. Through your service-oriented manner, you contribute significantly to user satisfaction and help continuously improve the quality of services.
Responsibilities:
- You are the first point of contact for employees with IT enquiries and provide 1st level support via telephone, ticket, and email
- In this role, you analyse and resolve issues related to workplace systems, Microsoft 365, standard software, and peripheral devices, and manage user and permission administration
- As first level support, you install and configure clients and software, document solutions in the ticket system, and support users with standard applications
- You collaborate with the IT team on rollouts, changes, and IT projects, prepare complex tickets for 2nd level support, and further develop the knowledge base
- In this role, you act as a deputy in the application management of schulNetz and support operations, user administration, testing, and updates
- As first level support, you ensure support hours from 08:00-12:00 and 13:00-18:00 as part of the team and are prepared to take responsibility for mentoring a trainee if needed
Qualifications:
- You have completed training in IT or a commercial basic education with ICT further training (e.g. ICT specialist EFZ or IT specialist EFZ) or a comparable qualification
- You have experience in IT support, ideally in 1st level support, and in handling ticket systems and structured incident management
- You have good knowledge of Microsoft 365, Office applications, and common browsers
- You demonstrate high service and customer orientation and can communicate technical topics clearly
- You work independently, reliably, and proactively, show responsibility and team spirit, and remain resilient and flexible even in demanding support situations
- You are willing to perform a few on-call duties per year and are motivated to actively develop and improve processes, documentation, and solutions
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Workplace
Zurich
Contact
Buse Aslanvuran,
+41443852138
