ICT Service Desk 100% (m/f/d)

What is my role?

• Central point of contact between ICT and users as well as handling requests in 1st and 2nd level support

• Receiving, analysing and processing service and support requests

• Recording, analysing and resolving faults

• Supporting users with questions about PC workstations and peripheral devices

• 1st level support in the Windows 11 and Microsoft Office environment

• System and user administration as well as management of permissions

• Server, network and process monitoring with PRTG, escalation to system owner

• Opportunity to participate in IT projects

• Coordination and monitoring of orders to our outsourcing partners

• Recording and processing IT material orders

What do I need to be successful?

• Organisational talent and enjoyment of intensive contact with internal users

• Completed vocational training as ICT specialist EFZ or a comparable qualification

• Good knowledge of the MS Suite, especially Windows 11 and Office products (servers, clients, networks, security, virtualisation, storage)

• Constructive, pragmatic and resilient personality with a strong service orientation

• Ability to communicate appropriately at different levels

• Language skills in German (business fluent) and English (B2), any additional language (FR/IT) an advantage

What are my benefits?

• 40-hour week

• At least 23 days holiday

• Staff restaurant

• Free parking

• Training opportunities

Languages
German: C1 - Business fluent
English: B2 - Very good
French: an advantage
Italian: an advantage

Work location
Frauenfeld

Vacancy number
VA-AWC-N35