Team Leader: Front Desk Finance

Move Switzerland with us.

Team Leader: Front Desk Finance

Bern

01.01.2027 or by arrangement

60-100%

104301

This is what you can look forward to.

You want to lead people, further develop services and take on responsibility? Then the ideal opportunity awaits you with us to actively shape the future of our Front Desk Finance together with a motivated team. Together with your team, you ensure first level support for our customers and partners in all accounting matters. You will find a young, committed and competent team that passionately ensures the operational business of our front desk. You will have a great deal of freedom to actively shape day-to-day business and sustainably drive the further development of the team and our services. In doing so, you can count on the support of the entire organisation and the expertise of experienced colleagues.

This is what you can achieve.

• You take on the personnel and professional responsibility for the operational business of our front desk and ensure a high level of service quality.
• Together with your peers, you optimise the entire service delivery process in the Shared Service Organisation Finance.
• You manage your team based on key figures and business objectives and derive concrete improvement measures from them.
• You identify optimisation and automation potentials and actively drive their implementation in close cooperation with internal and external partners.
• As a modern leader, you coach, promote and develop your team (around 12 full-time positions) and create an environment in which people take responsibility and can realise their potential.
• You further establish the culture of learning, collaboration and continuous improvement and bring your team to the next level together with us.

This is what you bring with you.

• You think analytically and interconnectedly, quickly recognise relationships and can clearly visualise, present and convey complex issues.
• Change motivates you. You recognise optimisation potentials early and consistently implement improvements in processes, organisations and systems.
• With pronounced organisational talent, high personal responsibility and reliability, you convince in everyday life and particularly enjoy supporting young employees; you communicate empathetically and appreciatively.
• You have already acquired sound knowledge in the use and further development of service management solutions (especially with call/ticket processing, incident / problem / service request and change management, service level management and knowledge management).
• You have a degree in business administration, business informatics (HF/FH) or a comparable higher education or already have extensive experience in leading a first-level support, service desk or customer service team. Ideally, you combine both.
• You communicate fluently in German (level C2) and have good written and spoken knowledge of at least one other national language.

Your salary and benefits.

We have a fair and progressive salary system and actively promote pay equality. Therefore, further and detailed information about the salary system is transparently available at SBB. This position is at requirement level J, regional allowance level 1. More about salary and benefits .

This is how you succeed in starting.

Your desire to move Switzerland with us is our greatest motivation. Therefore, we waive a cover letter for this position. If you still want to share your motivation with us, you can still do so in our application tool. Achieving great things is easier on a first-name basis. This starts already with your application.

We do not accept dossiers from recruitment agencies for this position.

About the position

Adrienn Lázár, Head of Services adrienn.lazar@sbb.ch