Lead ICT Service Management 80-100%

The ICT Service Management is responsible for the operation and continuous development of the ICT Service Desk.

Responsibilities

• ?Professional and disciplinary leadership of our ICT Service Desk team - the business card of our IT - to ensure smooth ICT support.
• Definition and optimisation of the ICT service portfolio.
• Handling of incidents and service requests and coordination of solution finding.
• Identification of improvement potentials and implementation of measures to increase customer satisfaction and efficiency in the ICT Service Desk.

Profile

• Higher education in computer science, computer science and certifications in ITIL, Microsoft and support area
• Strong service orientation, humour and team spirit as well as excellent communication skills
• Practical experience with Atlassian products JIRA Service Management, JIRA and Confluence
• Knowledge in administration and support of Windows and Linux systems, Microsoft 365, MS Teams and Citrix is an advantage
• Very good German skills (level C1), English and French skills are an advantage

About Viollier
Viollier is an independent Swiss family company for medical diagnostics with over 700 employees. Since 1953, precise and clinically relevant foundations for safe medical decisions have been created here.

We look forward to receiving your online application.
For questions, Ms Isabelle Marti is happy to assist you at T +41 61 486 15 53.

This position is open to all qualified persons.

More interesting job offers: www.viollier.ch

Workplace Allschwil

Viollier AG
Human Resources
Ms Isabelle Marti
Hagmattstrasse 14
4123 Allschwil
+41 61 486 15 53