Fraud Prevention Agent (m/f/d)

Swiss Bankers is an internationally oriented financial service provider with locations in the cantons of Bern and Zurich as well as in Liechtenstein, Vaduz. Since January 2025, the bank has been owned by Hypothekarbank Lenzburg AG.

Swiss Bankers is a leader in the development, distribution and processing of innovative, credit-based payment products and offers solutions for cashless, globally secure payments. Together with Hypothekarbank Lenzburg, Swiss Bankers aims to expand its offerings in the areas of payments and financing as well as embedded finance in the coming years. Swiss Bankers has pioneered in Switzerland and enables mobile payment with Apple Pay, Samsung Pay, Google Pay and with wearables such as Garmin, Swatch and Fitbit. In addition, Swiss Bankers is the first provider in Switzerland to offer a card-based and account-independent peer-to-peer money transfer service from Switzerland to numerous countries via app. The company was founded in 1975 and became known through travellers cheques. Today, all Swiss Bankers cards are very popular and can be obtained depending on the product directly at www.swissbankers.ch or from over 200 distribution partners.

To support our Fraud Prevention Team in Grosshöchstetten, we are looking for a communicative personality as of 1 October 2026 or by arrangement as

Fraud Prevention Agent (m/f/d), 100%

General tasks:

• Ensuring telephone & written availability in D/E/F during defined opening hours
• Monitoring fraud & loss cases and implementing necessary measures to prevent them
• Monitoring transactions & initiating specific measures for fraud prevention
• Ensuring an efficient fraud prevention & chargeback process
• Supporting customer care in connection with questions about fraud prevention

Specific tasks:

• Posting losses from fraudulent transactions & final dossier control
• Processing fraud cases
• Monitoring systems on about 10 Saturdays per year including handling fraud cases
• Providing on-call services throughout the year 24/7

• a completed commercial or equivalent basic training in the financial sector
• 1-2 years of professional experience in a similar role, preferably in a banking environment
• enjoyment in dealing with customers
• good language skills in D/F/E, spoken and written
• a careful & precise working style
• willingness to work Saturdays and on-call duties
• an independent, resilient, flexible, team-oriented & helpful personality

• Varied and interesting area of responsibility
• Possibility of home office after a familiarisation period
• Free parking, coffee/tea and fresh fruit available
• We promote the personal responsibility and development of our employees
• Good team spirit with a family atmosphere

Lilo Hartmann, Head of Fraud Prevention, is happy to provide further information at telephone 031 710 11 33.

Please submit your complete application documents (cover letter, CV/resume, references, diplomas) via the online application tool.

Website: swissbankers.ch

Workplace: Kramgasse 4, 3506 Grosshöchstetten