Customer Service Employee Optical 100% (m/f/d)

What is my role?

• Receiving and processing customer enquiries by telephone

• Expert customer advice and technical support in the field of optics

• Processing orders and complaints

• Calculation of various lens thicknesses for special products

• Processing individual customer requests and special productions

• Inspection of spectacle lenses as part of quality checks and expert reports

• Processing returns and optical analyses

• Checking and releasing electronic orders

• Creation and processing of credit notes

• Collaboration with the field service and internal specialist departments

• Participation in internal and external events

What do I need to be successful?

• Completed training as an optician

• Experience in optics, spectacle lenses or customer advice is an advantage

• Technical understanding and enjoyment of precise tasks

• Very good German skills, spoken and written

• French and English skills are an advantage

• Customer- and service-oriented personality

• Confident and professional appearance

• Independent, reliable and careful working style

What are my benefits?

• Responsible position in an internationally active company

• Combination of optics, customer advice and technical tasks

• Varied customer enquiries and special productions

• Modern working environment

• Collegial team

• Opportunity to apply and further develop your expertise

Languages
German: C2 - Native level

Workplace
Olten

Vacancy number
VA-98P-Y2T