Customer Service Specialist 80 - 100% (m/f/d)

What is my role?

• You are the first point of contact for our customers and answer telephone enquiries about our insurance offerings - from Monday to Friday between 08:00 and 18:00.

• You handle telephone requests from the areas of benefits, finance, sales and changes, and also assist with processing simple written enquiries if required.

• You carefully document customer conversations in the system, thereby contributing to a high level of service quality.

• You identify sales opportunities and forward these to our agencies.

• You send premium and benefit statements, account statements as well as other documents and support the team with administrative tasks.

What do I need to be successful?

• You have a completed basic education - for example as a customer dialogue specialist, retail specialist, commercial clerk or a school-leaving certificate - and bring several years of experience in customer service. With your service-oriented manner, you inspire our customers.

• A completed VBV certification, insurance knowledge or experience in a customer service centre are advantageous.

• You enjoy telephone customer contact and approach the most diverse concerns with commitment, empathy and a strong customer focus.

• You convince with a positive mindset, think critically and solution-oriented, and keep an overview even in demanding situations.

• You find working with a notebook and complex IT systems easy. In addition, you like working with modern technologies - the use of artificial intelligence (AI) is also a matter of course for you.

What are my benefits?

• Solving real problems with plenty of scope for creativity and minimal bureaucracy

• Continuous learning as a fixed and natural part of daily work

• Flexible working hours that adapt to your life

• A generous share of home office for more freedom and balance

• A strong, committed team that really makes a difference and has fun together

What distinguishes the company?

The company is characterised by its strong customer orientation and holistic focus on health. It combines personal advice with modern digital solutions and health promotion offers.

Languages
German: C2 - Native level
English: C1 - Business fluent
French: B2 - Very good
Italian: B2 - Very good

Work location
Lucerne

Vacancy number
VA-6L8-2VY