Kanton Zürich
Zürich
Specialist Contact Centre 80 - 100%
- 19 October 2026
- 80 – 100%
- Zürich
Job summary
Join the Zürich Migration Office as a Contact Center Specialist! Engage with diverse migration issues and enjoy a dynamic work environment.
Tasks
- Provide general and expert information in various languages.
- Issue visas and collect biometric data for clients.
- Handle administrative tasks and respond to inquiries via email.
Skills
- Commercial training (Kauffrau/Kaufmann EFZ) and relevant experience required.
- Strong communication skills and proficiency in IT applications.
- Fluent in English; knowledge of French and other languages preferred.
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About the job
Specialist Contact Centre 80 - 100%The Migration Office of the Canton of Zurich operates daily in the exciting political environment of all migration issues and the resulting tasks. It is responsible for the implementation of Swiss foreigner and asylum law, the Agreement on the Free Movement of Persons between Switzerland and the EU and EFTA states, as well as the Schengen and Dublin agreements.
For the Public Services department, we are looking, on a fixed-term basis for one year, from 15 January 2027 or by arrangement, for a specialist 80 – 100% (Tuesdays off) for our Contact Centre.
You provide our international customers at the information counter with general and specialist information in German and foreign languages about the entire range of tasks and responsibilities of the Migration Office, issue visas and record biometric data. In addition, you perform various administrative tasks in the back office, respond to written enquiries by e-mail and provide telephone information to partner authorities.
For this demanding role, we require at least a commercial apprenticeship (commercial clerk EFZ) and several years of professional experience. Good oral foreign language skills (English mandatory, French and other language(s) desirable) are essential. In addition, you have strong communication skills, proficient IT user knowledge and impress with high resilience, assertiveness and a sense of collegial cooperation. Pleasant manners and enjoyment of a customer-oriented and very lively activity in a motivated team complete your profile. You hold Swiss citizenship. Ideal age from 25 years.
In addition to an exciting role with a high degree of personal responsibility, this position includes interesting contacts with federal, cantonal and municipal authorities as well as with private interest groups. We offer you thorough induction, attractive employment conditions according to cantonal guidelines, with the possibility of home office, and support your training and further education.
Do you feel addressed by this role? Then we look forward to receiving your complete electronic application with photo by 8 November 2026 at the latest.
For any questions, the team leader Marianna Liuzzi (phone 043 259 88 81) will be happy to assist you.
Learn more about the Migration Office on our homepage zh.ch/ma.
