Spa Reception Staff (m/f/d)

About the job

HUUS BÄREN 1602
Our charming 3-star superior hotel with 18 rooms offers a cosy atmosphere where our guests feel at home. The BÄRENSTOBE, our fine-dining restaurant (45 seats), as well as the TAVERNE (35 seats) and the Lehnerstobe (45 seats) for events invite you to culinary delights and special occasions.

HUUS LÖWEN 1878
In this elegant 4-star hotel with 24 rooms, we pamper our guests with traditional Swiss cuisine in the LÖWENSTOBE (50 seats) and create unforgettable experiences in the Löwensaal for events. The spacious outdoor area offers space for up to 80 guests and provides a perfect setting to enjoy.

HUUS QUELL
In 2025, we opened our luxurious 5-star superior hotel HUUS QUELL with 30 rooms and suites. Since then, our guests have enjoyed not only the unique RESTAURANT QUELL with a sharing concept but also an impressive wellness and treatment area in the QUELL SPA over more than 2,200 m² as well as the stylish BOTANICUM BAR.

• Warm welcome and professional care of our spa and hotel guests
• Advising our guests on spa offers, treatments, applications and wellness services
• Active sales and competent recommendation of treatments, packages and spa products
• Acceptance, coordination and processing of spa and treatment reservations
• Organisation of the daily spa operations as well as coordination of treatment rooms and therapists
• Ensuring a smooth process throughout the entire spa and reception area
• Care of guests before, during and after their spa stay
• Maintenance and updating of guest data as well as booking and reservation systems
• Support in planning and implementing spa offers, promotions and beauty rituals
• Ensuring our high service, quality and hygiene standards
• Cash management, invoicing and execution of daily closings
• Close cooperation with the front office, housekeeping, gastronomy and spa departments

• Completed training in commercial, hotel, tourism or comparable field
• Experience at a hotel, spa or wellness reception
• Distinctive host personality with joy in personal guest contact
• Confident and professional appearance as well as high service and advisory competence
• Organisational talent and a structured, independent working style
• Confident handling of booking and cash register systems as well as common MS Office applications
• Good German and English skills in spoken and written form (level B2-C1), further language skills advantageous
• High quality awareness and pleasure in providing our guests with a special spa experience