mobilezone ag
Rotkreuz
2 days ago
Customer Service Officer DE/FR/EN, 80-100% (m/f/d)
- 01 May 2026
- 80 – 100%
- Permanent position
- Rotkreuz
Job summary
Join Digital Republic, a flexible mobile provider in Switzerland! Be part of a young, motivated team in a dynamic work environment.
Tasks
- Provide outstanding customer support via phone and ticketing system.
- Assist customers with inquiries about mobile, home, and data subscriptions.
- Collaborate with teams to improve services and internal processes.
Skills
- Completed training in business or customer dialogue, 2 years in customer service.
- Fluent in German, French, and ideally English, with strong communication skills.
- Self-reliant, reliable, and able to manage multiple inquiries efficiently.
Is this helpful?
About the job
Digital Republic is the innovative and flexible provider for mobile subscriptions and mobile internet in Switzerland. As part of the mobilezone group, we work in Zurich (Schlieren) with a clear goal: simple products with a strong price-performance ratio and personal support. You can expect a young and motivated team with short decision-making paths, a lot of personal responsibility, and an open informal culture.
You want to think along, help shape, and really make a difference? Then you are exactly right with us.
Customer Service Officer DE/FR/EN, 80-100% (m/f/d)
We offer you:
- An exciting working environment in the telecommunications sector
- Hybrid working model with fixed office and home office days
- A collegial atmosphere with informal culture and great team events
- A free Digital Republic Mobile subscription
- Attractive occupational pension scheme benefits
- Central location in ZH (Schlieren) with very good public transport connections
- The opportunity to contribute ideas and actively shape the future of Digital Republic
- and much more...
You bring with you
- A completed apprenticeship in the field of business administration, customer dialogue or a comparable discipline.
- You have at least 2 years of experience in customer service. More importantly, you enjoy communicating with people, always remain friendly, and keep an overview even with several simultaneous enquiries.
- You write and speak fluent and stylistically confident German and French. Good English skills are an advantage.
- You work independently, reliably, and precisely. You think ahead and gladly take on responsibility.
- Your positive and communicative personality distinguishes you and you enjoy truly helping customers.
- You are willing to occasionally work on Saturdays. As compensation, you receive a half day off during the week.
Your tasks
- You handle customer enquiries via telephone and ticketing system in German, French, and ideally English.
- You support our customers with questions and proactively advise them about our mobile, home, and data subscriptions.
- You pass on customer feedback internally and thus contribute to the continuous improvement of our subscriptions and internal processes.
- You assist with back-office tasks and collaborate with other teams within the company.
Interested?
Digital Republic AG, Suurstoffi 22, 6343 Rotkreuz | https://digitalrepublic.ch
