Specialist at the Customer Service Centre (m/f/d)

What awaits you?

• Respond to telephone enquiries from our customers on various banking, digital and administrative topics
• Identify customer needs, offer them suitable solutions (payments, savings, insurance, simple investments)
• Participate in targeted outbound campaigns as part of commercial actions or customer information
• Ensure active listening and forward specific requests to the competent departments
• Attend regular coaching sessions to maintain the high quality standards of the Service Centre

What do you bring?

• Federal VET Diploma as a Customer Relations Agent, Federal VET Diploma as a Banking Clerk
• 3 years of experience in a customer contact centre or in the banking sector
• Perfect command of spoken and written French, with excellent knowledge of a second national language (level B2)
• Comfortable in the digital environment and a strong interest in digital tools
• Open-mindedness, service orientation and enthusiasm to support our customers professionally
• Flexibility in extended hours (7.30 am - 9.00 pm) according to a team rotation system

We offer flexible working models

The balance between private and professional life of our employees is very important to us. That is why we create the conditions for flexible working time organisation, with offers for mobile work, teleworking and part-time work.

We work in a friendly environment

Cooperative values are our pillars. Together. For each other. They shape the way we collaborate and behave towards one another. The culture of informal address fosters personal closeness and exchanges on an equal footing at all levels of function.

We live diversity and equal opportunities

We encourage diversity of perspectives, experiences and skills within our teams. This diversity is our strength and contributes decisively to our success.

We live a responsible corporate culture

We prioritise collective performance. That is why, with us, collective participation in results replaces individual bonus payments. This promotes a healthy corporate culture, where meaningful and common goals are pursued in order to develop optimal solutions together.

We encourage personal and professional development

Lifelong learning is an integral part of our culture. We create a space conducive to the professional and personal development of each individual and support our employees in a targeted manner, thanks to a varied internal training offer as well as participation in external advanced training costs.

"Working and living healthily" becomes a real programme with us

Thanks to our holistic approach "Working and living healthily", we help our employees to find – and maintain in the long term – a healthy balance between work and private life.

Do you have any questions?

For questions about the content of the position:

Sabrine Du Pasquier Group Manager Service Centre +41 (21) 612 50 32

For questions about the application process:

Cornelia Casasola Recruiting Partner +41 (71) 225 83 57

About us