Front Office Agent (m/f/d)

14 October 2026
100%
Zürich

Job summary

Zürich City West Hotel complex features three AccorHotels brands. Join us for a dynamic work environment and excellent benefits.

Tasks

Manage check-in and check-out, ensuring guest satisfaction.
Handle group arrivals and departures efficiently.
Assist with concierge tasks and resolve guest inquiries.

Skills

Hospitality education or equivalent preferred; reception experience required.
Fluent in German and English with strong communication skills.
Team-oriented with a passion for guest service.

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About the job

Company Description

The Zurich City West hotel complex combines three hotel brands from AccorHotels – Novotel, ibis, ibis budget – and offers 459 rooms accommodating around 1,000 guests. The 4-star business hotel Novotel Zurich City West has 144 rooms, including 5 suites. In our restaurant "The Flave" we serve à la carte dishes and menus that combine local influences with Mediterranean elegance. Our offer is complemented by a bar, 5 seminar and banquet rooms, two escape rooms, as well as an indoor pool with a fitness room.

To strengthen our Front Office team, we are looking for a committed and service-oriented personality as a Front Office Agent (m/f/d) full-time, starting by arrangement.

Would you like to become part of our hotel complex and experience the diversity of three different hotel brands? Then we look forward to getting to know you!

Job Description

Check-in and check-out as well as warm hospitality for our international guests
Preparation and handling of group arrivals and departures
General concierge duties and answering incoming phone calls
Receiving and solution-oriented handling of guest concerns
Room allocation, departure control, cash management, invoicing and other exciting tasks

Qualifications

Completed training in hospitality or an equivalent qualification is an advantage
Professional experience at the reception
Very good German and English skills
High flexibility and commitment
Strong team spirit
Enjoyment in dealing with guests and high service orientation

Additional Information

What we offer:

Challenging and varied work in a young, dynamic team
Entry into one of the largest hotel chains in the world
Attractive bonus system
Personal and professional development opportunities
Training and further education through internal courses
Work clothing including cleaning
Travel discounts within the group
Free employee parking spaces
Health promotion: In-house fitness offer