DERTOUR Suisse AG

Baden, CH

Gästebetreuer:in Finnland Kontiki Reisen (100% befristet - m/w/d)

  • 27 July 2026
  • 100%
  • Baden, CH

Job summary

Join the Mont Cervin Palace, a gem of Swiss hospitality! Experience a supportive work environment with exciting opportunities.

Tasks

  • Deliver exceptional guest experiences and service recovery actions.
  • Coordinate guest preferences while maintaining accurate profiles.
  • Engage guests proactively and respond to online feedback.

Skills

  • Must have at least one year in facilities and services.
  • Strong communication and problem-solving skills required.
  • Fluency in English; French and German are a plus.

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About the job

<h3>Introduction</h3><p>As a member of the Leading Hotels of the World, the <em>Mont Cervin Palace</em> combines the finest Swiss hotel tradition with the comfort of a modern luxury hotel. Our credo, <em>“doing good for our guests”</em> and <em>“Hospitality by Heart”</em>, is something we live every day as a team. Become a part of it!</p> <p>We are looking for motivated employees f<strong>or the 2026/2027 winter season (December-April)</strong> Apply now!</p><h3>Your profile</h3><ul><li>Excellent communication and interpersonal skills.</li> <li>Strong problem-solving and conflict-resolution abilities.</li> <li>Exceptional attention to detail and organizational skills.</li> <li>Ability to remain professional and composed under pressure.</li> <li>Strong guest-oriented mindset with a passion for hospitality.</li> <li>Ability to work independently and as part of a team.</li> <li>Knowledge oh hotel management systems</li> <li>Fluent in English. French and German are a strong advantage</li> <li>A minimum of a years facilities and services, including F&B outlets, Spa treatments, and Concierge experiences.</li> <li>Coordinate guest preferences and special requests with relevant departments.</li> <li>Handle guest complaints promptly, professionally, and effectively, ensuring appropriate follow-up.</li> <li>Coordinate service recovery actions based on guest complains.</li> <li>Maintain accurate guest profiles and preference records.</li> <li>Conduct regular lobby presence and guest engagement activities to proactively identify guest needs.Respond to guest feedback across online review platforms and internal guest satisfaction channels.</li> <li>Participate in weekly operational meetings to maintain thorough knowledge of upcoming arrivals, VIP guests, special requests, and key guest information.</li> <li>Compliance with LQA standards at all times.</li> </ul><h3>Benefits</h3><ul><li> <p>Central staff accommodation in the heart of Zermatt and Täsch</p> </li> <li> <p>Special staff, family & friends room rates and various discounts (for example, in the many restaurants of the MRH-Zermatt SA hotels)</p> </li> <li> <p>Fitness room available for our employees, as well as a wide range of sports activities in Zermatt</p> </li> <li> <p>Access to our pool area during designated staff swimming hours</p> </li> <li> <p>Through a development program, you have access to various training courses, such as those offered by Ritzy</p> </li> <li> <p>Discounts on seasonal or annual ski lift passes with the Zermatt resident card</p> </li> <li> <p>For employees who cannot or do not wish to work both the winter and summer seasons in Zermatt, we offer support in finding complementary positions through our partner hotels</p> </li> </ul>

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