Senior Customer Service Employee 100% (m/f/d)

What is my role?

You support and manage our affiliated companies throughout the entire calendar year - from annual planning to year-end closing. In doing so, you actively contribute to the development of customer-oriented and efficient processes. Additionally, you support projects and system adjustments, conduct tests, and assist in implementing new procedures. Through competent and solution-oriented advice as well as proactive action, you ensure a positive customer experience.

What do I need to be successful?

You have profound expertise in the field of occupational pension schemes and bring at least three years of professional experience in a pension fund. Your mother tongue is German; good Italian skills as well as other national languages are an advantage. You enjoy customer contact and convince with a customer-oriented and committed working style. Furthermore, you are interested in legal issues, have a good understanding of numbers, and enjoy working with IT systems and Excel. As a responsible personality, you like to think ahead, contribute your own ideas, and take on responsibility.

What are my benefits?

• Responsible role with tangible added value

• Supportive environment that encourages initiative, customer orientation, and development

• Committed team that enjoys excellent service and sustainable solutions

What distinguishes the company?

Our client is one of the leading providers in the field of occupational pensions throughout Switzerland.

Languages
German: C2 - Native level
French: an advantage
Italian: B1 - Intermediate / Good
English: an advantage

Workplace
Zurich

Vacancy number
VA-GDW-8F8