ICT Service Engineer / Product Owner 80-100%

Your future starts here
You actively shape the configuration and operation of Allegro, our central B2B order management system in the telecommunications environment, and coordinate the connection to the relevant surrounding systems. As a Service Engineer, you gather professional requirements, analyse them, and translate them into concrete configuration requirements.

At the same time, you accompany the introduction of ServiceNow within the framework of the Mercury strategy, thereby supporting the modernisation and standardisation of our IT and operational processes.

As part of the Config Team, you ensure that our production and test environments are configured reliably, performantly, and consistently. We rely on teamwork, expertise, and agile collaboration. Quality, responsibility, and clear communication are central to us. You can expect a well-coordinated, helpful team with strong cohesion.

• You take on the solution responsibility for Allegro in the configuration context, specify overarching requirements, and assess their impact on configurations and interfaces
• You coordinate the configuration with the responsible configurators, test the implementation in the relevant environments, and automate recurring configuration tasks
• You work closely with product owners in refinements and develop the corresponding solution designs
• You document processes, configurations, and architectural decisions and support the introduction and development of ServiceNow within the Mercury strategy

Your skills

• Degree (ETH/University/FH/HF) in Business Informatics or a similar field
• Experience in ICT Solution Engineering / Business Engineering, with telco products, data models, as well as ordering/billing processes
• Experience in requirements engineering, including breaking down business requirements into technical requirements and detailed specifications
• Experience in coordinating stakeholders (internal/external customers, IT and specialist departments) as well as acting as an advisory contact for solution design and technical feasibility
• Experience in testing configuration changes across various environments
• Initial ServiceNow experience as well as knowledge of Jira, Confluence or comparable tools is an advantage
• Experience with AI-supported Ops/DevOps tools and prior experience in a SAFe/ART setup is an advantage
• You are committed, curious, eager to learn, and have a high quality standard, enjoy teamwork, communicate clearly and openly, and are fluent in German and English

With us, you have the opportunity to work in one of our offices in Switzerland or from home. You will come into contact with agile working methods and the latest technologies. We offer flexible working hours to meet your personal needs. As an employee of Swisscom, you can look forward to a variety of attractive benefits that will enrich your work experience. These include a pleasant working environment, financial advantages, and exciting opportunities for professional development.
Benefits .

Is it a match? Apply now.
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Shape the future
Swisscom is much more than just the leading telecommunications company and one of the leading IT and entertainment service providers in Switzerland. We also do groundbreaking work in areas such as artificial intelligence, the Internet of Things, and cloud computing. As a Swisscom employee, this means that through your work you help develop the technologies and solutions of tomorrow.

Part of Swisscom
Contribute in our modern offices throughout Switzerland to shaping the future in our modern, flexible working world and open up a world full of opportunities for yourself.

As a Swisscom employee, you benefit from many attractive advantages.

Work location Zurich

Swisscom AG
Talent Attraction Partner
Ms Tara Graber
Pfingstweidstrasse 51
8005 Zurich