Basel
IT Support Engineer (m/f/d)
- 15 August 2026
- 80 – 100%
- Permanent position
- German (Fluent), French (Fluent)
- Basel
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the application process and supports the company in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre both technologically and organically. Rocken® offers executive search and talent management consulting to address the personal and individual needs of each person and to implement these optimally in recruitment and career planning.
IT Support Engineer (m/f/d)
Our Rocken partner is an established full-service provider in the field of textile management and hygiene services. The company serves customers from the hotel industry, gastronomy, healthcare, and industry with customised solutions. From provision to maintenance to logistics – everything is handled from a single source here.The focus is on long-term customer relationships and high-quality services. The range of services includes rental laundry, laundry services, hygiene articles, as well as the equipment and support of various industries. Reliability, flexibility, and partnership-oriented thinking are central.
Short decision-making paths and a collegial atmosphere characterise everyday work. Personal responsibility is highly valued, and teamwork is a matter of course.
Ready to become part of a service-oriented company? Then our Rocken partner looks forward to your application and to exchanging ideas with you.
Responsibilities:
You ensure the smooth operation of software and hardware in the client environment
In 1st and 2nd level support, you resolve user queries and technical faults
In fault analysis, you quickly find appropriate and sustainable solutions
You also support IT projects and collaborate with users and service providers
Clear documentation and good communication are part of your approach
Qualifications:
You have completed an IT training, for example in system technology, support, or administration
Ideally, you have already gained experience in helpdesk or IT support
You have very good French language skills, both written and spoken
Even with a high volume of tickets, you keep a cool head, work service-oriented, and communicate reliably – fluent written and spoken German.
Benefits:
- Well-coordinated and dynamic team
- Interesting and varied tasks/projects
- Attractive training and development opportunities
- Flexible working hours
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Work location
Basel
Contact
Elena Walker,
+41443852884
