Kantonsspital Aarau AG
Arbeitsort Aarau
11 hours ago
ICT Supporter at Service Desk 80-100%
- 06 May 2026
- 80 – 100%
- Arbeitsort Aarau
About the job
Your Tasks
As the Digitalisation and ICT department, we provide comprehensive IT and project services. Our employees are consultants and ambassadors within the hospital and work closely with the business. The ICT Service Desk is the first point of contact for our customers and plays a central role in first-level support.
For our ICT Service Desk, we are looking for someone who enjoys supporting our users.
Social skills, willingness to learn, and an active contribution to team culture are just as important to us as strong technical skills.
Your tasks:
- Recording and classifying faults and requests as well as, if necessary, preliminary analyses for second or third level support to enable quick processing
- Handling and resolving minor faults and customer requests via telephone, email or self-service portal
- Ensuring traceability of fault resolution and handling of requests in the service management tool while adhering to the specified SLA
- Participation in user administration (e.g. approval of access rights)
- Compliance with ICT security policies
- Correct escalation procedure when necessary
- Keeping the knowledge base for the service desk up to date
- Participation in IT projects if required
- Contributing to the improvement of service processes
- Supporting end users with training, assistance in the use of ICT tools and applications
- Managing and updating the software inventory including assigning software to customers
- Assisting with dispatching all incoming faults and requests to the various ICT teams
Your Profile
- Training as an ICT specialist EFZ or equivalent qualification
- Independent working style
- Handling requests and prioritising tasks under time pressure
- High service orientation and ability to respond to user requests in a friendly and patient manner
- Ability to quickly identify and solve technical problems as well as prioritise and self-organise
- Comprehensive knowledge of hardware and software, networks and operating systems
- Clear and precise communication skills in German, both spoken and written, English is an advantage
Excellent Medicine. Anytime. For Everyone.
Welcome to the Cantonal Hospital Aarau (KSA).
Whether at the Cantonal Hospital Aarau, at the KSA Aarau Station, KSA Lenzburg or KSA Frick locations – we are here for you around the clock. With our broad range of services, from basic care to highly specialised medicine, we are competent and reliable at all locations.
Mr Gil Marti, Group Leader ICT Support
