Reception & Reservation Staff (m/f/d) 60 - 100%

About the job

Reception & Reservation Staff (m/f/d)

Do you love to inspire people, are service-oriented and keep an overview even in busy moments? Then become part of our team at Hotel Heiden from 1 September 2026 or by arrangement.

What you can look forward to
At Hotel Heiden, you create unforgettable stays for our guests – high above Lake Constance, in an inspiring environment and together with a motivated team.

We offer you:

• a varied and diverse working day
• a appreciative team with short decision-making paths
• a modern workplace with a unique view
• room for initiative and responsibility
• attractive employee discounts

attractive additional benefits

Benefit from exclusive advantages as a member of the Hotel Heiden family:

• 50% discount on massages and cosmetic treatments
  at the hotel
• 30% discount
  on hotel vouchers
• 20% discount
  in our restaurant Acht & on retail products at the hotel
• Free use
  of the in-house wellness area and fitness studio
• Discounted overnight stays
  in our hotel, for you and your family and friends, as well as in Private Selection Hotels, HotellerieSuisse establishments and via Hotelcard

These
challenges
you are looking for

• You are the first point of contact for our guests and ensure with your warm, professional manner that they feel welcome from the very first moment.
• You handle room reservations, carry out check-in and check-out, manage guest accounting and work with our hotel management system StayNTouch.
• You advise our guests competently and enthusiastically sell our rooms, packages and additional services – from Well & See Spa(r) days to "Time for Two" and the "5 for 4" offer.
• You handle telephone and written guest correspondence, perform administrative tasks and ensure smooth operations with your organisational talent.
• Together with the teams from the restaurant, housekeeping and wellness, you create special guest experiences and contribute to first-class service.

You
bring with you

• Completed training in hospitality or comparable professional experience
• Experience at the reception, in reservations or front office
• Strong guest and service orientation
• Independent, reliable and structured way of working
• Confident use of Microsoft Office; experience with StayNTouch or a comparable PMS is an advantage
• Very good German skills as well as good English skills; other foreign languages are welcome
• Willingness to work on weekends and public holidays
• Team spirit, flexibility, resilience and a well-groomed appearance

Apply
now

Are you looking for a professional challenge that ignites your passion and offers you many opportunities for personal development? Then you are exactly right with us and we look forward to your application – directly via the button or by e-mail to personal@hotelheiden.ch.