Customer Advisor 24/7 Emergency Services 80-100%

Customer Advisor 24/7 Emergency Services 80-100%

Do you speak fluent German and French (at least B2), are interested in digital payment solutions, and want to support customers competently and reliably? In this role, you ensure that they always have a functioning payment method, whether digital or physical, and support them quickly, safely, and solution-oriented, especially in emergency situations. Do you enjoy working flexibly in a 24/7 shift system? Then become part of our team in Zurich.

You can expect a varied activity in a modern, future-oriented environment.

You will benefit from regulated deployment plans, 35 hours per week at 100% salary, as well as a structured basic training starting 1 September 2026 in Zurich. After the induction, there is also the possibility to work partially from home.

• Telephone inbound advice for our customers in the banking and retail sector
• Competent handling of customer concerns regarding card blocks, replacement cards, limits, and PIN codes
• Providing product information and support for our web services and the Viseca ONE app
• Ensuring professional, service-oriented customer advice at the highest quality level
• Active support of our customers in emergency situations such as card loss or suspected fraud
• Processing authorisation requests
• Participation in fraud prevention and ensuring high security standards

• Commercial basic training or motivated career changers with experience in telephone customer contact
• Experience in a call centre environment and shift work is an advantage
• Fluent German and French skills; Italian and/or English are advantageous (will be tested in the first interview)
• Good understanding of Swiss German is essential
• Quick comprehension as well as precise and independent working style
• Friendly, service-oriented, and resilient personality
• Ensuring professional and service-oriented customer advice at the highest quality level as a central part of your activity
• Good MS Office skills as well as high technical affinity and enjoyment of digital systems