Front Office & Guest Relations (m/f/d)

About the job

HUUS BÄREN 1602
Our charming 3-star superior hotel with 18 rooms offers a cosy atmosphere where our guests feel at home. The BÄRENSTOBE, our fine-dining restaurant (45 seats), as well as the TAVERNE (35 seats) and the Lehnerstobe (45 seats) for events invite you to culinary delights and special occasions.

HUUS LÖWEN 1878
In this elegant 4-star hotel with 24 rooms, we pamper our guests with traditional Swiss cuisine in the LÖWENSTOBE (50 seats) and create unforgettable experiences in the Löwensaal for events. The spacious outdoor area offers space for up to 80 guests and provides a perfect setting to enjoy.

HUUS QUELL
In 2025, we opened our luxurious 5-star superior hotel HUUS QUELL with 30 rooms and suites. Since then, our guests have enjoyed not only the unique RESTAURANT QUELL with a sharing concept but also an impressive wellness and treatment area in the QUELL SPA over 2,200 m² as well as the stylish BOTANICUM BAR

• Ensuring a smooth process from arrival to departure
• Warm welcome and individual care of our national and international guests throughout their stay
• Looking after our VIP guests and ensuring a personal and attentive stay
• Proactive communication with guests before arrival (e.g. welcome letters, organisation of amenities)
• Coordination with other departments (e.g. valet team, housekeeping, F&B outlets, etc.) to ensure a seamless guest experience
• Maintaining guest data and preferences in the hotel software Shiji to guarantee personalised service
• Check-in & check-out of hotel guests – accompanying guests to their rooms upon arrival and conducting the "rooming" process
• Trained in sales techniques and generating additional revenue by offering higher-value products or services.
• Reading credit cards, obtaining authorisations, and handling cash and foreign currencies professionally and transparently
• Booking restaurant reservations in Aleno
• Creating, checking, and posting payments
• Handling complaints in current and future business with professionalism, empathy, and solution orientation
• Close cooperation with front office, reservations, housekeeping, F&B, and other departments
• Supporting the organisation and execution of special events, guest requests, and individual arrangements
• Cross-checking table reservations in the restaurants
• Accurately verifying and adding allergies, birthdays, and other special occasions in the system
• Welcoming guests during service and seating them at the table
• Preparing and printing lists for the following day

• Ideally experience in guest relations, front office, or a comparable position in upscale hospitality
• Extensive general knowledge, enthusiasm for innovation, knowledge of the region, tact in dealing with demanding guests, and pronounced emotional intelligence characterise the guest relations agent
• Organisational talent and ability to work service-oriented
• Flexible, decisive, resilient, discreet, and empathetic
• Trustworthy and confident in negotiations
• Confident in handling stressful situations
• Fluent in German and English, both spoken and written; any additional language is an advantage.
• Well-groomed appearance