Grand Resort Bad Ragaz AG
Bad Ragaz
VIP Guest Services Executive 100% (m/f/i)
- 09 October 2026
- 100%
- Bad Ragaz
Job summary
Join the Grand Resort Bad Ragaz, a leading well-being destination. Enjoy an amazing work environment with great benefits.
Tasks
- Personal care of VIP guests, coordinating all relevant services.
- Utilize guest information to enhance VIP experiences effectively.
- Prepare daily VIP reports and plan amenities before arrival.
Skills
- Completed training in hospitality or gastronomy required.
- Strong IT skills, proficient with guest digital systems.
- Excellent German and English, additional languages a plus.
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About the job
The focus is on the personal care of VIP guests as well as the coordination of all relevant services, which includes:
- Processing and implementing individual VIP guest requests in close coordination with all involved departments
- Using guest information, preferences and feedback to specifically further develop the VIP Guest Experience
- Creating the daily VIP report as well as planning and preparing the VIP Guest Amenities before arrival
- Caring for VIP guests on site including In Room Check-in and Check-out as well as solution-oriented handling of complaints with comprehensible documentation
- Organising and accompanying special VIP events and delegations as well as working in the Private Butler Service of the top suites
- Completed training in the hotel or catering sector
- Professional experience in a comparable role, ideally in 4 to 5-star hotels
- Very good IT skills and confident handling of digital guest systems
- Independent, structured and resilient working style with a high service orientation
- Confident appearance, discretion and a pronounced host attitude
- Fluent German as well as very good English skills; additional languages are an advantage
- Taster evenings and discounts at the Thermal Spa
- Free tickets to Tamina Gorge
- Trial stay after passing the probation period
- Up to 50% discount in the restaurants
- Up to 50% discount in the fitness centre and Tamina Therme
The Grand Resort Bad Ragaz has its origins in the healing thermal water of the Tamina spring. Since 1242, this place has stood for regeneration, new energy and quality of life. On this foundation, we consistently develop the resort further – with the aim of becoming Europe’s leading Wellbeing & Healthy Living Resort and creating a place of power for generations.
Around 800 employees shape the experience of our guests every day. Different talents, cultures and personalities work together here towards one goal: to create unique experiences. What unites us is the shared ambition to make this special place a little better every day – One Resort – One Team.
Do you feel addressed?
Then Sarah Haimerl, Deputy Chief Human Resources Officer, looks forward to receiving your complete application documents with photo and is happy to answer any questions by phone at +41 81 303 27 24.
www.resortragaz.ch
