Multimedia Technician Customer Service

About the job

Your missions:

• Handle assigned incidents until their complete resolution.
• Establish precise, structured diagnoses based on verifiable elements.
• Verify final operation before proposing ticket closure.
• Document symptoms, checks, cause, and solution.
• Participate in on-call service, an integral part of the role, according to the defined organisation.

Your training and experience:

Holder of a Federal VET Diploma (CFC) as a multimedia electronics technician or an equivalent qualification.

A CTS, CTS-D certification or equivalent training is an advantage.

Minimum 2 years’ experience in a similar role in audiovisual, within a customer service department.

Good proficiency in IT. Ability to work independently and as part of a team. Native French speaker, fluent English is essential. Holder of a category B driving licence. Swiss nationality or valid work permit holder.

Your additional expertise:

You must also possess at least one deeper technical expertise:

• Audio, DSP and Dante.
• Videoconferencing and Unified Communications.
• Audiovisual networks.
• Control systems.
• Knowledge of Crestron programming.
• Video distribution and processing.

You, your values, your ambitions:

Your team spirit, rigour and ability to work with multidisciplinary teams are proven strengths of your personality?

We are looking for passionate, creative people ready to invest themselves in a collaborative environment.

If you want to join our adventure, come and bring your expertise!

Us, our values, what we offer:

We are a dynamic and constantly growing SME, dedicated to innovation and the fulfilment of our employees. Our corporate culture is based on collaboration, sharing ideas and genuine closeness among all team members. We firmly believe that success comes through engagement and well-being of each individual.

Why join us?

By joining our team, you will have the opportunity to contribute to innovative projects while benefiting from a stimulating work environment. Our national and international clientele offers us the chance to propose projects recognised for their technicality and enriching nature.

We also offer attractive social benefits, such as:

Continuous training to develop your skills and support your professional growth. Remuneration aligned with your skills and experience. Very advantageous pension plan and expenses supported by your employer. Regular team events to strengthen bonds and foster a friendly team spirit.

Do you want to take up the challenge? Join us and bring your expertise!