Service Technician (f|m|d) in the Greater Zurich Area

About the job

Company Description

We are JDE Peet's. We create moments for millions. For every cup. With brands for every heart.

JDE Peet's is now part of Keurig Dr Pepper and the world’s leading pure coffee company. We provide about 4,400 cups of coffee per second in more than 100 countries. Driven by our strategy “Reignite the Amazing” we focus on brand-led growth with major brands such as: Jacobs, L'OR, Senseo and Tassimo. In 2024, JDE Peet's achieved total sales of 8.8 billion euros and employed more than 21,000 people worldwide.

What is it like to work at JDE Peet's?

We are convinced that amazing things can happen over a cup of coffee. Together, we create moments for millions every day, turning ideas and opportunities into reality.

At JDE Peet's, we work as one team, guided by our values: Dare to amaze, Own it, Make it simple, Win together. Here, you get the freedom to create new things, the courage to think beyond boundaries, and the support to develop your career in a global environment.

Become part of our team – and discover what greatness can be in your cup!

Learn more at JDE Peet's Careers

Job Description

As a Service Technician (f|m|d) in the field, travelling in the Greater Central Switzerland / Zurich area, you will not only experience and learn the most important coffee concepts across all technologies but also be responsible for the best coffee & fruit juice experiences for our customers. And if you move among your customers with open ears and eyes, you can share in the joint success. The tasks include:

• Installing, maintaining and repairing coffee and fruit juice systems
• Supporting and advising customers during installations as well as training at commissioning
• Conducting and documenting quality assurance with the aim of perfect coffee quality in every cup
• Handling returned machines in close cooperation with the customer and sales
• Managing replacement units for customers as needed
• Precise and accurate documentation of service operations and consumables
• Continuous expansion of technical knowledge through participation in training and proactive learning on the job

Qualifications

For this role as a Service Technician (f|m|d) in the field, we are looking for someone who has the following skills and experience:

• Technical background with completed training as an electrician or mechatronics technician
• High affinity & passion for coffee
• 3 years of professional experience
• Strong service and customer orientation
• High flexibility and independence to act customer-oriented even in difficult situations
• Driver’s licence and willingness to travel
• Fluent German skills, good French and English skills are an advantage
• IT skills in common systems (MS Office)

Additional Information

Your Benefits

• Company laptop and mobile phone
• Opportunity for additional earnings through direct cross-selling and referral of potentials to successful closure by our sales team
• Responsible, varied and interesting tasks in a global coffee and tea company with the opportunity to get to know a wide range of technologies across different systems

START DATE: As soon as possible
LOCATION: In the field – Central Switzerland / Zurich
CONTRACT: Permanent
WORKING HOURS: 42 hours

Please apply for this position via the "Apply Now" button.

If you have any questions about this position, you can contact Lorena Diall.

*Diversity, Equity and Inclusion are values we anchor and live within the company under the umbrella “TrueYou”. We create an environment for all employees characterised by diversity and difference, fairness and justice, and a sense of belonging that allows everyone to fully realise their potential.

If we can accommodate you with adjustments in the application process due to special needs, please let us know. We are happy to assist you. DE&I is embedded in our global sustainability strategy: https://www.jdepeets.com/sustainability/ .*

JACOBS DOUWE EGBERTS Switzerland GmbH

Eichrainstrasse 1 | 8052 Seebach | T +49 (0) 421 42789 0 | www.jacobsdouweegberts.com | startyourcareer(at)jdecoffee.com | District Court Zurich | Managing Directors: Miriam Günther, Thomas Rufer

Follow us also on LinkedIn , Xing and kununu and learn more about JDE Peet's there!

JDE Peet’s - now part of Keurig Dr Pepper – is the world’s leading pure-play coffee company, with a presence in more than 100 markets. Guided by our ‘Reignite the Amazing’ strategy, we are focused on brand-led growth across three big bets: Peet’s, L’OR, and our 10 strategically selected local icons led by Jacobs.