Head (m/f/d) Frontdesk Finance

Move Switzerland forward with us.

Head (m/f/d) Frontdesk Finance

Bern

01.01.2027 or by arrangement

60-100%

104301

What awaits you.

Do you want to lead people, develop services and take on responsibilities? With us, you will find the ideal opportunity to actively help shape the future of our Frontdesk Finance alongside a motivated team. Together with your team, you provide first-level support to our clients and partners for all accounting-related questions. You will join a young, committed and competent team that passionately ensures the smooth daily operation of our Frontdesk. You will have a wide scope to actively organise daily tasks and sustainably promote the development of the team and our services. You can count on the support of the entire organisation as well as the expertise of experienced colleagues.

What you can influence.

• You assume hierarchical and functional responsibility for the operational management of our Frontdesk and ensure a high quality of service.
• In collaboration with your colleagues, you optimise the entire Service Delivery process within the Shared Service Organisation Finance.
• You manage your team using indicators and management objectives and derive concrete improvement measures.
• You identify optimisation and automation potentials and actively drive their implementation in close cooperation with internal and external partners.
• As a modern leader, you coach, encourage and develop your team (around 12 FTE) and create an environment where employees can take responsibility and fully develop their potential.
• You promote a culture of learning, collaboration and continuous improvement and evolve your team with us.

What you bring.

• You think analytically and systemically, quickly identify interactions and connections, and know how to structure, present and clearly explain complex topics.
• Change motivates you: you quickly identify improvement potentials and consistently implement improvements in processes, organisation and systems.
• With a strong sense of organisation, high autonomy and great reliability, you stand out daily. You enjoy supporting less experienced colleagues and communicate with empathy and respect.
• You have solid knowledge in using and developing Service Management solutions (notably call and ticket management processes, Incident/Problem/Service Request and Change Management, Service Level Management and Knowledge Management).
• You hold a degree in business administration or management information systems (university of applied sciences/HES) or an equivalent higher education qualification, or you have proven experience in leading a first-level support team, a Service Desk or a customer service. Ideally, you have both.
• You master German at a professional level (C2) and have good written and oral skills in at least one other national language.

Your salary and social benefits.

We have a fair and progressive salary system and actively commit to pay equality. Therefore, additional detailed information about the SBB salary system is transparently available. This position corresponds to requirement level J and entitles you to a level 1 regional allowance. Learn more about salary and social benefits .

Here is a good way to start.

Your desire to move Switzerland forward with us is our greatest motivation. Therefore, we do not require a cover letter for this position. However, if you wish, you may write to us via our application tool.

We do not accept any applications from placement agencies for this position.

About the position

Adrienn Lázár adrienn.lazar@sbb.ch