Cards Front & Backoffice Specialist

About the job

You are at the beginning of your professional journey and wish to develop in a versatile role combining administrative management, customer relations, and SAP usage? Join our team as a Cards Front & Backoffice Specialist!

Responsibilities

• Manage daily administrative activities related to fuel cards, including receiving, preparing, and tracking orders.
• Handle the management of fuel cards and customer accounts, including their activation and deactivation.
• Monitor transactions, address any anomalies, and contribute to dispute resolution.
• Ensure customer invoicing and debtor follow-up in accordance with current procedures.
• Maintain regular contact with our corporate and private clients and handle their requests.
• Enter and update information in SAP as part of Front & Backoffice activities.
• Collaborate with internal teams to ensure efficient request processing and a quality customer experience.
• Participate in the continuous improvement of Front & Backoffice processes and activities.

Qualifications

• Commercial employee federal certificate of competence (CFC) or equivalent training.
• Initial professional experience in an administrative and/or customer service environment, ideally in the energy or services sector.
• Proficiency in German and French mandatory. Knowledge of Italian is an asset.
• Good command of IT tools, especially Excel and SAP.
• You are organised, rigorous, and precise, with a strong customer orientation.
• You have good communication skills and are comfortable with telephone contacts.
• Ability to work independently while appreciating teamwork.
• You are flexible, versatile, and enjoy working in a human-sized environment.

Benefits

• A stimulating work environment within an international company.
• Opportunities for professional development and continuous training.
• Attractive social benefits.
• A balance between professional and private life thanks to flexible hours.
• Possibility of remote work.
• Contribution to sports subscriptions.

Application Information

If you are motivated to join our team and wish to contribute to the quality of our customer service, we invite you to submit your application today.