Customer Advisor 100%

What is my role?

• You advise insured persons on all questions regarding their health insurance

• You handle customer concerns by phone, in writing and by e-mail

• You check and process benefit statements as well as cost approvals

• You maintain customer data in our systems

• You collaborate with other departments

What do I need to be successful?

• Completed commercial training or comparable qualification

• Training as an insurance intermediary VBV or willingness to complete this promptly

• Ideally experience in customer service

• Enjoyment of customer contact and service orientation

• Strong communication skills and empathy

• Independent and reliable working style

• Good German skills in spoken and written form

• Confident handling of MS Office

What are my benefits?

• Varied activity in the healthcare sector

• Motivated team and pleasant working atmosphere

• Modern workplaces

• Induction and training opportunities

• Attractive employment conditions

• Flexible working time models

• Development opportunities within the company

What distinguishes the company?

Our client is an established health insurance company focusing on personal service and digital solutions. The company offers its insured comprehensive support in all health matters and combines tradition with modern thinking.

Languages
German: C2 - Native level
English: B2 - Very good
French: B1 - Intermediate / Good

Workplace
Bern

Vacancy number
VA-L4P-ZB9