Customer Service Employee 80-100%

Are you passionate about customer advice and want to develop into an all-rounder in social insurance? Then become part of our team. We are looking for a communicative, service-oriented and flexible personality to start immediately or by arrangement. Your working hours are during opening times (counter as well as telephone) between 8.00 am and 12.00 pm and from 1.30 pm to 4.30 pm (by arrangement).

• You advise our customers personally at the reception counter and by telephone
• You work at the reception WAS IV, WAS AK, WAS wira or in the telephone customer centre WAS at our new location in Kriens
• You are the first point of contact for all visitors at reception
• You provide initial information and triage to the specialist
• You support the telephone customer centre, answer calls and provide 1st-level support for various WAS services

• You have basic knowledge of social insurance and/or are willing to complete further training as a social insurance clerk
• Ideally, you already have professional experience in customer service.
• You communicate flawlessly in German (spoken and written) and an additional language. Further language skills are an advantage.
• You have very good PC skills including MS Office/Teams and a general digital affinity.
• You are characterised by a high level of service and customer orientation and bring a strong understanding and empathy in dealing with different people.