Co-Head of Customer Service 70 - 100% (m/f/d)

What is my role?

Our client is looking for an experienced leader for the co-headship of customer service in an innovative tandem model.

Your area of impact:

• You ensure that customer concerns are handled professionally and resolved promptly

• You manage resources and priorities within the team and guarantee excellent service standards

• You lead with empathy, promote individual potential and establish a culture of personal responsibility

• You drive continuous improvements through automation, new technologies and optimised processes

• You analyse performance metrics, derive measures and ensure measurable success

What do I need to be successful?

To excel in this role, you bring solid experience in the operational management of service teams. You know the mechanisms of successful customer care firsthand and have proven leadership skills. You are open to sharing responsibility in partnership and working in tandem.

You bring the following:

• Data-driven working style: You manage by metrics, recognise patterns and make confident decisions even in challenging situations

• Spirit of innovation and willingness to change: You constructively question the status quo and know how to mobilise others for new paths

• Strong solution orientation: You think holistically, communicate precisely and develop viable concepts through dialogue

• Hands-on mentality combined with strategic foresight: You get things done while keeping the big picture in mind

• Perspective change as a strength: You adopt different viewpoints and create real added value for the team, customers and company

What are my benefits?

• A key position with direct influence on company success and strategic direction

• Maximum flexibility in work design. Shape your workday to suit your life

• All-round worry-free insurance package with full cost coverage

• Above-average pension provision. Significantly more than the market standard

• Generous budget for personal and professional development

• Attractive benefits around mobility, leisure and lifestyle

• A working environment that rewards innovation and actively demands responsible action

• The chance to create real change in a progressive tandem leadership model

What distinguishes the company?

Our client is an established company in the financial sector with several hundred employees. The Operations Centre forms the central hub for all customer concerns. Processes are managed and continuously developed here.

Languages
German: C2 - native level
French: advantageous
Italian: advantageous

Workplace
Bern

Vacancy number
VA-572-32U