Technical Instructor / Heat Pump Support (m/f/div.) REF295358S

About the job

Company Description

This is what Bosch is about: You, our business, our environment.

At Bosch, we shape the future with high-quality technologies and services that inspire enthusiasm and improve people’s lives. Our promise to you is rock solid: We grow together, enjoy our work, and inspire each other.

Bosch Thermotechnik AG is one of the world’s leading providers of energy-efficient products for indoor climate and hot water comfort. As a system expert, Bosch Thermotechnik offers solutions for heating, air conditioning, hot water, and photovoltaics, as well as the appropriate service offerings. In Switzerland, we market our own brands Bosch and Buderus.

For our headquarters in Pratteln, we are looking for a technically skilled, practical, and communicative personality as a Technical Instructor / Heat Pump Support (m/f/div.). The workplace is Pratteln with the possibility of home office and assignments throughout Switzerland.

Job Description

• You provide technical support for Buderus and Bosch wholesalers as well as for group leaders and end customers.
• You ensure the deputy role of the technical instructors in the areas of fossil and renewable energies.
• You support the Technical Customer Service with administrative tasks.
• You train our partner companies on technical topics.
• You manage the remote control systems of our product portfolio.
• You build up the Remote Service area and ensure its ongoing support.
• You establish and maintain international contacts within the group as well as with suppliers, including participation in international technical training.
• You coordinate and accompany all field and recall actions.
• You conduct technical clarifications and warranty processing with suppliers, customers, and the group and ensure reporting to the responsible departments.
• You handle damage cases, record systems, and prepare the corresponding reports.
• You take over complex cases as the highest technical support instance when the group leader requires further assistance.
• You develop and define technical courses with target-appropriate course objectives, scheduling, and course content.
• You create and develop technical training materials for the service.
• You conduct technical training as a trainer.
• You manage and coordinate the training room in Pratteln.
• You take on special tasks in customer service and participate in professional associations.
• You participate in marketing events such as trade fairs and customer events.
• You are willing to travel regularly domestically and abroad.

Qualifications

• Education: Technical basic training in heating, building, or energy technology or a comparable qualification
• Personality and working style: Independent, proactive, responsible, structured, solution-oriented, analytical, communicative, and confident in appearance. Enjoyment in knowledge transfer and presenting as well as willingness to travel and continuous training
• Experience: Several years of professional experience in heat pump and heating technology, sound knowledge of heat pumps, hydraulics, control and system technology, as well as experience in conducting technical training. Knowledge of our product portfolio is an advantage
• Languages: Very good German skills, good English skills are an advantage

Additional Information

You can expect a responsible and varied role with a broad technical range of tasks and plenty of scope for creativity. You actively contribute your expertise, further develop technical support and our training offerings, and work closely with customers, partners, and international group departments. If you enjoy passing on your technical know-how and want to develop professionally, we look forward to your application!

What we offer

• Attractive social benefits
• Company car with private use in the EU
• Free parking spaces
• Collegial, open, and appreciative working environment
• Opportunities for further training
• The chance to make a real impact and actively shape things

More benefits can be found here: our benefits

Contact Human Resources

Dajana Levarda, HR Business Partner
Email dajana.levarda@bosch.com

Contact Technical Department

Raffael Tanner, Head of Technical Customer Service
Email raffael.tanner@buderus.ch