Customer Service Back Office (a) 80-100%

Customer Service Back Office (80-100%)

Location: Gümligen
Start: Immediately or by arrangement
Type of employment: Permanent with option for permanent contract (Try & Hire, minimum 3 months)

Your Challenge

Are you looking for a position that goes far beyond classic data entry? In this versatile back-office role, you take on a central role between customer service, finance, logistics and sales. You analyse complex issues, identify discrepancies in systems and ensure efficient and sustainable problem solving.

No day is like the other – initiative, analytical thinking and strong organisational skills are required.

Your Tasks

Contract and Master Data Management

• Independent handling of the entire contract lifecycle (new contracts, changes, terminations)
  
• Maintenance, updating and creation of customer master data
  
• Ensuring high data quality in the relevant systems
  

Financial Administration and Complaint Management

• Processing and clarification of complex invoice enquiries
  
• Support and accompaniment of dunning, invoicing and debt collection processes
  
• Initiation of credit notes and charges
  

System and Order Management

• Creation and follow-up of quotations
  
• Maintenance and management of framework orders and annual contracts
  
• Analysis and rectification of system discrepancies
  

Logistics and Material Management

• Handling of special enquiries regarding materials and gas mixtures
  
• Maintenance and adjustment of stock levels
  
• Coordination with internal specialist departments
  

Customer Service and Digitalisation

• Conducting customer checks via various portals
  
• Support in the introduction and use of digital customer solutions
  
• Ensuring high customer satisfaction through solution-oriented actions
  

KO Criteria (Must-Haves)

Applications can only be considered if the following requirements are met:

• Several years of professional experience in customer service, customer service back office and/or accounting
  
• Very good administrative skills as well as high system affinity
  
• Proven precise, structured and detail-oriented working style
  
• Ability to independently analyse and fully process complex issues
  
• High resilience as well as the ability to coordinate several tasks in parallel
  
• Strong organisational and prioritisation skills
  
• Customer-oriented mindset and pronounced service mentality
  
• Willingness to take responsibility and actively develop solutions
  
• Very good German language skills, spoken and written
  

Your Profile

• You work independently, reliably and solution-oriented.
  
• You keep an overview even in hectic situations.
  
• You feel comfortable in a dynamic environment and appreciate varied tasks.
  
• You communicate professionally with internal and external contacts.
  
• You bring a positive attitude and a hands-on mentality.
  
• You see feedback as an opportunity for personal and professional development.
  

What Awaits You

• Varied and responsible activity
  
• Young, dynamic team with short decision-making paths
  
• Modern working environment
  
• Possibility of permanent employment after successful induction phase
  
• Room for initiative and personal development