Customer Service Officer

Customer Service Officer

You enjoy customer contact and like to take care of concerns, whether by phone or email, and you are also interested in the energy sector? Then become part of our customer service team!

What to expect

• Professionally competent telephone support and advice for our customers
• Processing written customer enquiries (emails and letters)
• Energy and product advice and sale of electricity products
• Maintenance and management of customer history and customer data in SAP CRM
• Various administrative tasks

What you bring

• A completed commercial vocational training or a completed vocational training in another field with completion of a commercial school or equivalent further training and experience
• Enjoyment of telephone customer contact and the energy sector
• Confident oral and written expression
• Professional experience in a call centre environment, customer service or comparable experience
• Good MS Office - ideally also SAP/R3 - and CRM knowledge
• A quick grasp and good technical understanding
• Native German speaker, foreign language an advantage
• Communicative, service-oriented and flexible

Contact
Florijan Perren
Teamleader Contact Centre
+41 58 306 35 74









We do not consider applications from recruitment agencies for this position.

Additional information
We all use informal address here. So that you can experience this uncomplicated culture not only on your first day at work, we already communicate with you this way during the application process. Does that sound appealing to you? Then we are a good match! We look forward to your application.