Specialist Manager Civil Liability Claims

80-100%, Lausanne / Smart Working

Shape your future with us!

Passionate about managing civil liability claims, you want to put your expertise at the service of a dynamic team to ensure effective and satisfactory case management.

In the Customer Operations sector, you help shape the customer experience for those who have suffered a claim and receive benefits. Our clients are at the heart of our concerns and we seek, together with them, a solution tailored to their needs. By consistently applying the motto "Customer first", we guarantee very high customer satisfaction.

What awaits you

• You are the main contact person for our clients in the processing and management of claims in the areas of private and corporate civil liability, motor insurance with bodily injury, as well as boat insurance
• You are responsible for clarifying facts, assessing coverage and liability issues, verifying and settling claims, as well as recognising and establishing recourse
• You consistently place clients at the centre of your concerns and respond to their needs. You communicate, both by phone and in writing, with the insured, injured parties, lawyers and other insurance companies

What you bring

• You have a commercial education or equivalent training, preferably in the insurance sector
• Professional experience in claims handling and/or underwriting in the areas of civil liability (private/corporate) or motor insurance with a private insurer is an advantage
• You possess excellent communication and negotiation skills. You enjoy contact with clients and like to support them in finding solutions
• Native French speaker, ideally with good knowledge of German
• Team spirit, reliability, autonomy and efficiency are qualities that define you
• You demonstrate openness to change and see it as an opportunity

What we offer you

We are convinced that satisfied employees achieve better performance. That is why we offer salary supplements that provide tangible benefits beyond the ordinary.

Flexibility and freedom: Smart Working (flexible work model), annual working time, five weeks' holiday (six weeks from age 50), two additional weeks' holiday every five years, possibility to buy up to ten additional days' holiday per year

Work-life balance: family-friendly meeting times, 22 weeks maternity leave, eight weeks paternity leave, subsidies for childcare, company family allowances, leave days for caring for relatives or in difficult personal situations

Pension and insurance: an attractive pension fund offering extended supra-mandatory benefits and savings options, and up to 30% discount on insurance products

Flexible benefits: AXA Shareplan (employee participation), CHF 500 per year on the Swibeco benefits platform, discounted lunch or Lunch Card, Smart Working allowance of CHF 200 per year

Mobility: reimbursement of half-fare travelcard, Reka-Pay up to CHF 1000 per year (20% discount), fleet discounts, free electric charging station, AXA bikes to borrow

Good work balance: free health checks, health weeks every year, varied physical activity offers (online and on site), massage offers, rest rooms, Employee Care, online health portal, various seminars and events on health prevention and mental health

Development: three days for individual training, wide range of learning and development, free coaching, financial participation in further training, promotion of internal mobility, talent development offers, seminars for over 55s (AXA Horizon), engagement in communities on various topics, participation in innovative projects (Innoday, AXA Hackathon, UnConference), two days dedicated to volunteer missions (environment and social)

Your future workplace

Chemin de Primerose, Lausanne, Switzerland

Send your application!

Do you have questions or need help? Feel free to contact Cindy Bagnoud by e-mail at / by phone at +41 58 215 72 00.

More information about the application process is available here.

Diversity and inclusion are values dear to AXA

Open-mindedness, tolerance, respect for what differentiates us as well as what unites us are essential characteristics of collaboration at AXA Switzerland. We want to promote equal opportunities and remove barriers in the recruitment process.

If you need help or individual adjustments due to a disability, neurodivergence and/or a health issue, you can contact the Recruiting team at any time:

About AXA

At AXA, we believe that everyone has the potential to actively help shape the future. Our goal is to create a dynamic, encouraging and progressive working environment that stimulates and inspires you. With a culture marked by peer collaboration, trust and diversity. With our modern working conditions, we want to take into account the needs of our employees and help you develop your strengths, take responsibility and engage within your team for new ideas. You can thus grow personally and help shape the world of tomorrow with us, protecting what really matters.

Would you like to learn more about AXA as an employer and immerse yourself in our working world? Then you are in the right place on our Careers page.

We look forward to your application!

For administrative and data protection reasons, only complete application files (CV, certificates, etc.) sent using the online application link will be considered.

We do not accept recruitment agency applications for this position.