Employee Complaint Management 80 - 100% (m/f/d)

What is my role?

As an employee in complaint management, you are the central contact point for customer feedback and transform responses into concrete improvements.

Your main tasks include:

• Professional handling and analysis of customer feedback

• Identification of optimisation potential and development of improvement measures

• Close collaboration with specialist departments to implement solutions

• Further development of processes and tools in complaint management

• Advising internal teams on complex customer issues

• Ensuring high customer satisfaction through systematic response management

What do I need to be successful?

You have a commercial education or comparable qualification and experience in customer service or handling demanding customer concerns. Knowledge of the insurance environment is an advantage.

What distinguishes you:

• Strong customer orientation and interest in getting to the bottom of issues

• Strong communication skills in dealing with challenging situations

• Independent, structured and solution-oriented working style

• Very good German skills in spoken and written form, knowledge of Italian is an advantage

• Enjoy working with different departments

What are my benefits?

Our client offers you an attractive working environment with numerous benefits:

Time flexibility:

• Flexible working hours within a 40-hour week

• Home office option

• Additional paid days off on 24th and 31st December

Financial benefits:

• Subsidy for your public transport subscription

• Annual Reka-Pay contribution with attractive discount

• Monthly meal allowance

• Attractive referral bonuses for successful recommendations

Security:

• 100% continued salary payment in case of illness and accident for 2 years

• Generous maternity and paternity regulations with full continued salary payment

• Employer contribution of 60% to the pension fund

• Contribution to health insurance

Additional amenities:

• Modern office premises with very good public transport connections

• Own cafeteria

• Free fruit and monthly free massage

• Discounts at numerous partner companies

What distinguishes the company?

Our client is an established Swiss insurance company focused on professional customer care and continuous improvement. You work in a team that actively uses customer feedback to further develop processes.

Languages
German: C2 - Native level

Workplace
Bern

Vacancy number
VA-4PA-G4B