Energie Wasser Bern
Bern
Customer Service Team Leader Support 80 - 100%
- 29 October 2026
- 80 – 100%
- Bern
Job summary
Bern is the most livable city in the world, offering clean water and eco-friendly energy. Join us for a comfortable work environment and great benefits!
Tasks
- Lead a team of 10 to ensure smooth, customer-focused support.
- Plan personnel deployment and monitor key metrics effectively.
- Foster employee development and strengthen team competencies.
Skills
- Leadership experience required, ideally with further training.
- Strong communication and leadership skills in challenging situations.
- Proficient in MS Office and CRM/ERP systems, with German fluency.
Is this helpful?
About the job
Bern is the most liveable city in the world. There is no two ways about it for us. Clean water, environmentally friendly electricity and cosy warmth. Everything you need to feel comfortable comes from us (agreed, almost everything). And maybe soon from you too.
These are your tasks
- Lead a team of around 10 employees and ensure smooth, customer-oriented support with a focus on relocations and billing enquiries
- Plan personnel deployment, ensure high availability, keep an eye on backlogs and key figures, and deploy resources purposefully
- Individually promote employees, conduct employee and performance reviews, and strengthen the professional and cross-departmental skills within the team
- Ensure the currency of specialist knowledge, work processes and knowledge database, and promote knowledge exchange within the team
- Identify optimisation potential and drive and further develop processes and digital solutions at the customer interface
- Participate in cross-departmental projects and actively help shape process optimisations and system implementations
- Support the team in day-to-day business and work closely with internal specialist departments, network operations and billing
This is what sets you apart
- Leadership experience is required, further training is desirable
- Commercial or comparable basic training as well as several years of experience in customer service or contact centre
- Authentic, binding leadership style and the ability to give constructive feedback even in demanding situations
- Ability to keep an overview even in hectic phases, set priorities and convey security to the team
- Enjoy leading a diverse team, individually promoting employees and shaping solution-oriented collaboration
- Confidently write clear and customer-friendly texts independently without supporting systems
- Confident use of MS Office as well as CRM/ERP systems, ideally complemented by knowledge of SAP IS-U and experience with call centre solutions
- Very good German skills in spoken and written form, French and/or English skills are an advantage
Do you have questions?
Your new boss, Yvonne Arnold, looks forward to your application. Thank you for using our online application for this. It is simple, quick and also without a personal login. If you have any questions beforehand, just call Yvonne: 031 321 32 59.
About us
Our strategy can be summed up well: We supply Bern with energy and water – safely and sustainably. There is plenty to do. And we have big plans. For that, we need you. People with the ambition to make a difference and the desire to reach the goal together as a team. So that our Bern remains liveable.
