Head of Customer Service & Energy Billing

Lead, shape, delight customers – take on a key role at the interface of customer service and energy billing

Energie Kreuzlingen is the municipal energy supply company of the city of Kreuzlingen and stands for a secure, sustainable and future-oriented supply of electricity, gas, water and heat. As a modern infrastructure service provider, Energie Kreuzlingen combines technical expertise with a strong customer focus and a responsible approach to public goods. In the course of further developing its customer processes and increasing digitalisation, the management of customer service is being newly appointed. We are looking for a

Head of Customer Service & Energy Billing

In this versatile leadership role, you will assume professional and personnel responsibility for the customer service team of six employees. You ensure customer-oriented, efficient and high-quality service delivery and continuously develop processes and services together with your team.

A central focus lies in the responsibility for energy and water billing as well as the associated systems, master and contract data. You ensure high data and billing quality, are responsible for the correct representation of objects, contracts and services in the energy billing system, and further develop contract management.

As a central interface between customer service, sales, market processes, IT and finance, you coordinate cross-functional topics and accompany the increasing digitalisation as well as regulatory changes in the energy market. In doing so, you maintain direct contact with customers, support your team with demanding matters and take on deputising duties in the customer office if required.

Your Profile

You have a commercial or technical basic education. Several years of professional experience in an energy supply company or a comparable environment and sound knowledge in energy billing, customer and business processes are required. User knowledge of Innosolvenergy (IS-E) is an advantage for this role. You also have a strong understanding of master data and contract structures.

As a leader, you convince through clarity, reliability and a respectful approach. You work in a structured and solution-oriented manner, combine technical understanding with business acumen and bring a strong customer and service orientation.

What We Offer You

Energie Kreuzlingen offers you a central leadership role at the interface of customer service, energy billing, digitalisation and market processes. You can expect a varied range of tasks with a high degree of personal responsibility and the opportunity to actively further develop processes, systems and services.

You will have the scope to sustainably shape the customer orientation of Energie Kreuzlingen together with your team. Short decision-making paths, a stable public-law environment with high social relevance, as well as attractive employment conditions and modern working models complete the offer.

We and our client expressly commit to diversity, equal opportunities and an inclusive working environment. Applications from qualified individuals regardless of gender, age, origin, religion, orientation or disability are expressly welcome.