Level 1 Support Agent (m/f/d) 80-100 %

Help us make Swiss small businesses even more successful! Does that sound like a big vision? That is exactly what drives us every day.

At bexio, we firmly believe that top-notch, efficient, and smart software solutions should be accessible and affordable for every SME. Thanks to this mission, we are today the leading provider of cloud-based management software in Switzerland.

Our growth is booming: more than 100,000 satisfied customers, over 7,000 fiduciary partners, and a strong team of more than 150 motivated employees speak for themselves. To continue writing this success story, we are looking for active support. And that is exactly where you come in!

What you will drive with us

• You enthusiastically assist our customers by phone and email with all their questions and requests.

• Finding solutions independently is at the heart of your daily work.

• You quickly identify complex problems and escalate them directly to our Level 2 support team.

• Gathering customer needs and passing valuable information to product management is a key part of your role.

• You regularly participate in meetings, training sessions, and coaching to continuously develop professionally.

• Actively contributing to the optimisation of internal processes enriches your daily routine.

• You support the team with dedication in various exciting special projects.

Your background for this position

• A successfully completed vocational training (e.g. retail, commercial employee/CFC, contact centre) forms your solid foundation.

• Several years of experience (2 to 3 years) in customer service or support characterise your professional background.

• You are fluent in French (native language) and communicate fluently and confidently in English.

• Proven expertise in email and telephone support, as well as in managing escalations, is among your strengths.

• You stand out with a strong customer orientation, empathy, and excellent communication skills.

• Proficiency with modern software tools such as bexio and Salesforce is considered a major advantage.

• You keep a cool head in intense situations and show great enthusiasm for technological innovations (e.g. AI).