IT Support Technician / IT Support Specialist Level 1 & 2 (m/f) — 80–100%, Remote & On-site (French-speaking Switzerland)

About the job

Your Role

As an IT Support Specialist within our Professional Services / Customer Success team, you are the first point of contact for our clients — both remotely and on-site. You provide support for Microsoft environments and ERP applications, ensure the security and reliability of our clients' IT, and deliver a memorable support experience through your service mindset.

Your Responsibilities

• Level 1 and 2 support for our clients, mainly in the Microsoft environment (Microsoft 365, Entra ID, Azure, SharePoint, Windows 10/11, Windows Server) — remotely and on-site
• Application support for clients’ ERP systems
• Ensuring the proper functioning of clients’ IT infrastructure: security, availability, performance, and reliability
• Management and configuration of workstations and devices via MDM solutions (e.g. Microsoft Intune)
• Diagnosis and resolution of hardware, software, and system incidents
• Regular maintenance work according to established processes

Your Profile

• 3–5 years of experience in IT support and infrastructure, including proven experience in direct client contact (remote and on-site)
• Practical experience with Microsoft 365, Entra ID, Azure, SharePoint as well as Windows 10/11 and Windows Server environments
• Basic networking knowledge
• Excellent communication and service orientation, solution-focused approach
• Native or fluent French (C1/C2) and good English (B2)
• Residence in French-speaking Switzerland and availability for client visits
• Category B driving licence is an advantage

A plus, not a requirement: experience with Microsoft Dynamics or support of other ERP applications · knowledge of German or Italian · IT education (CFC, higher education or equivalent)

What We Offer

• Variety, not a call centre: a mix of remote work, office work at Logol, and on-site interventions at our clients in French-speaking Switzerland
• 80–100% workload: you choose what fits your life
• Start date: immediately or as soon as possible
• Cloud development: work alongside our Cloud Infrastructure team and develop towards Microsoft 365/Azure engineering — we actively support certifications
• Autonomy: quick decisions, direct client contact, and real responsibilities in a fast-growing tech company driven by AI
• International team: flat hierarchy and a modern, multilingual working environment

Next Steps

Send us your CV — no cover letter needed. We will respond within 5 working days. The process: brief introductory interview (30 min, remote) → team interview → offer.