Field Service Planner (m/f/d)

About the job

Together with 7,300 colleagues worldwide, we are the strategic partner of the pharmaceutical and food industries for process and packaging technology. With smooth processes, innovative technologies and sustainable solutions, we help our customers achieve their goals. For example, we ensure that vaccines are safely filled and tablets can optimally release their active ingredients. Your favourite chocolate and snacks are also sustainably packaged with our help.

Syntegon Packaging Systems AG in Beringen (SH) is a company of the Syntegon Group and a leader in the manufacture of packaging machines and handling systems. With around 900 employees, we implement innovative, customer-specific packaging solutions in the high-performance sector for the food industry.

Apply now and become part of our team!

In this central position, you coordinate the deployment of qualified service technicians and take on technical consulting. You work closely with engineering and the plant to ensure optimal utilisation and support of our service technicians.

• You coordinate the deployment of qualified service technicians from our service team, the plants and external partners, ensuring that the technicians deployed have the necessary qualifications for the respective assignment.
• Furthermore, you support briefings on request and provide all necessary technical documents for a successful deployment.
• You advise our service colleagues on technical issues and take on detailed planning tasks.
• In addition, you optimise the utilisation of our service technicians by recognising over- or under-utilisation early and working closely with the Competence Centres (CoCs).
• You organise internal and external training in coordination with the team management.
• You also take care of organising visas, travel documents and travel bookings for our service technicians.
• Finally, you support our customers via the hotline, analyse reported faults, identify causes, initiate appropriate measures and answer technical questions competently and solution-oriented.

• You have a technical background in electrical engineering or mechanical engineering; experience as a service technician is an advantage.
• In addition, you understand the challenges of coordinating a travelling workforce and have empathy for the needs of service technicians in the field.
• You are confident in using SAP and MS Office, especially Excel for duty rosters and utilisation dashboards.
• You also work in a structured and organised manner, are characterised by high accuracy and reliably follow up on tasks.
• You are familiar with CMMS or field service management solutions (e.g. SAP FSM) as well as capacity planning concepts.
• You possess strong planning and organisational skills, set priorities confidently and respond calmly to short-term changes.
• Fluent language skills in German and English complete your profile; additional European language skills are a plus.

Start: immediately or by arrangement
Workload: 100%
Permanent employment
Location: Beringen

We do not work with recruitment agencies for this position!

Benefits:

• Flexible working time models await you for a balanced work-life balance - you design your working day within a 40-hour week.
• Enjoy first-class catering in our restaurant with a wide selection of healthy food options. Events such as raclette or fondue days offer a relaxed atmosphere to exchange ideas with your colleagues.
• We support you with subsidised, versatile Reka checks, as well as charging stations for electric cars & e-bikes. Our location offers excellent public transport connections - so you can start your day relaxed.
• Benefit from our extensive social benefits, such as extended paternity and maternity leave, above-average pension provision, 100% continued pay in case of illness and accident (for up to 2 years), and much more.
• As part of Syntegon, you can benefit from exciting discounts and promotions within our Corporate Benefit Programme. These include "Brand for Employees", fleet discounts, subsidised gym memberships, etc.

Contact
Marcel Jung
Tel: +41 58 674 65 68

At Syntegon at the Beringen site, we address each other informally across all hierarchical levels. For this reason, we also conduct the recruitment process using the informal "you" form. You are welcome to address us by our first names in your application documents.

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For data protection reasons, we can only accept applications submitted via our online applicant management system; applications received by e-mail or post cannot be processed.