Head of Loss of Earnings Compensation (APG) Service M/F

About the job

FER CIAM — Putting people at the heart of social benefits

FER CIAM is the Geneva agency of the largest interprofessional Swiss AVS fund FER Genève, created by FER Genève and fully integrated into its ecosystem of services for member companies.

With nearly 47,500 affiliates — including companies and self-employed individuals — it is one of the key players in social protection in French-speaking Switzerland.

On a daily basis, its teams manage the collection of CHF 2.425 billion in AVS and unemployment insurance contributions, as well as the payment of more than CHF 876 million in AVS, AI and loss of earnings compensation benefits. In parallel, they administer family allowances and enforce collective labour agreements.

A demanding technical scope, serving thousands of companies and their insured persons — where each file has a direct impact on the professional and social life of those concerned.

Job Description

Your mission

Reporting to the CIAM Management, your mission is to lead the Loss of Earnings Compensation (APG) service. In this capacity, you manage a team, oversee the operational handling of files and payments, and coordinate with internal and external partners.

Your responsibilities

Service management and leadership

• You manage and organise the APG service daily to ensure performance and quality.
• You lead, motivate and develop a team of about six employees, setting clear objectives and supporting their development.

Operational supervision

• You supervise the processing of files and ensure the compliance of decisions as well as the quality of benefits.
• You secure payments by performing necessary checks, validations and signatures, while ensuring compliance with the legal framework.

Coordination and projects

• You represent the service with internal and external partners and develop effective collaborations.
• You lead the service’s projects and actively contribute to organisational and digital developments.

Monitoring and continuous improvement

• You manage complex files, provide regular reporting to Management and utilise performance indicators.
• You identify and implement continuous improvement actions to optimise processes, quality and efficiency.

Profile sought

• You hold a Bachelor’s, Master’s or HES diploma in law, economics, management or an equivalent field; the federal specialist certificate in social insurance is an asset.
• You have at least five years’ experience in social insurance, ideally in APG, and master the Swiss legal framework at both federal and cantonal levels.
• You demonstrate solid team management experience.
• You have excellent command of French (C2 level) and good knowledge of German (B1–B2 level).
• You show unifying leadership, combining rigour, a sense of responsibility and analytical skills.
• You stand out for strong organisational, decision-making and interpersonal skills.
• Your service orientation is fully aligned with a continuous improvement and project management approach.

We offer you

• A responsible position with tangible impact
• A stimulating and collaborative professional environment
• The opportunity to actively contribute to the service’s development
• Attractive conditions and a quality working environment