Head of Central Support (Team Leader)

Posieux, Switzerland | 100-100% |

What you can contribute to

• Lead the Swiss Central Support team (6 people) on human, technical, financial and organisational levels, while actively participating in operational activities
• Ensure the operational services of Central Support in Posieux and coordinate activities across all sites, including the switchboard, ticketing system, reception and event support, taking multilingualism into account
• Harmonise and optimise administrative, logistical and organisational work processes at the Swiss level, develop suitable tools and guarantee service quality
• Manage Infrastructure sub-projects within the framework of Azurite, notably the implementation of the ticketing system
• Take operational responsibility for LRAO services (around 1,600 personnel movements per year), including compliance with Swiss Government PKI requirements, certificate management and training of LRAO and RIO roles
• Train and supervise apprentices, coordinate civilian staff, auxiliaries and external service providers, and participate in their operational activities as needed

What makes you unique

• Commercial training or in hospitality and services (completed CFC with a Bachelor’s degree or higher education, or equivalent relevant experience)
• More than five years of professional experience, including proven experience in team leadership and coordination of services or processes
• Proven skills in project management, analytical and conceptual thinking, ability to structure processes and solve problems independently
• Comfort with digital tools and a strong interest in digitalisation and continuous process improvement
• Strong service orientation and user focus, excellent interpersonal skills, negotiation ability, team spirit and personal integrity
• Very good knowledge of two official languages and English, both spoken and written

In a few words

Do you like things to run smoothly, everywhere and for everyone? At Agroscope, Central Support is the institution’s first point of contact: it answers the main number, welcomes our guests and ensures that conferences and major events run smoothly across all our sites in Switzerland. Leading a team of six people, you actively contribute to operational activities while having real scope to develop the service: harmonising practices nationally, optimising processes and evolving work tools. Your goal: to guarantee quality, consistent and tailored services to meet the needs of employees across all our sites.

What we offer

• Working for Switzerland We are committed to the success of the Swiss model and the well-being of the population.
• Diversity every day We ensure equal opportunities, which allows us to deploy our skills and express different viewpoints.
• Workplace health We assist and advise our employees on all matters related to physical or mental health.

All benefits

Good nutrition, a healthy environment

Agroscope is the Confederation’s centre of expertise for research in agriculture and the food sector. Researchers work at various sites in Switzerland. The main headquarters is in Bern-Liebefeld (from 2026: Posieux FR). Agroscope is affiliated with the Federal Department of Economic Affairs, Education and Research EAER.

Additional information

Agroscope’s Infrastructure division is responsible for providing and maintaining work infrastructures for the entire organisation. It offers comprehensive logistical support to all units, ensures maintenance and technical support of buildings, manages the fleet and provides various support services. Its mission is to guarantee the maintenance and development of Agroscope’s research capacity, while ensuring prudent use of financial and environmental resources.

Questions about the position

Mégane Schafhirt Group Manager "User Services" +41 58 46 08538

Questions about the application

Marco Marcelino Costa +41 58 46 50852