Rocken®
Zürich
IT Service Desk and M365 Administration (m/f/d)
- 03 August 2026
- 80 – 100%
- Permanent position
- German (Fluent)
- Zürich
About the job
Rocken® is a Swiss company based in Zurich.
We have developed a web-based online platform for job searching and talent acquisition that digitalises the
application process and supports the company in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every
applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre both technologically and organically. Rocken® offers
executive search and talent management consulting to address the personal and individual needs
of each person and to implement these optimally in recruitment and career planning.
Are you looking for an employer who truly lives values while thinking innovatively? Our Rocken partner is a modern financial institution with strong roots and a clear sustainability focus. The company combines traditional banking services with digital solutions – from classic financing to innovative online platforms. The role includes diverse tasks in customer business, where tailored advice and digital services go hand in hand. You will work in an environment that promotes personal responsibility and actively supports development opportunities. Flat hierarchies and genuine collaboration characterise everyday life at the Rocken partner. Ready to bring your expertise where banking remains human? Then let’s shape your next career step together.
Benefits:
ROCKEN Jobs:
Create profile:
We have developed a web-based online platform for job searching and talent acquisition that digitalises the
application process and supports the company in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every
applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre both technologically and organically. Rocken® offers
executive search and talent management consulting to address the personal and individual needs
of each person and to implement these optimally in recruitment and career planning.
IT Service Desk and M365 Administration (m/f/d)
Salary - CHF90,000 - 110,000Are you looking for an employer who truly lives values while thinking innovatively? Our Rocken partner is a modern financial institution with strong roots and a clear sustainability focus. The company combines traditional banking services with digital solutions – from classic financing to innovative online platforms. The role includes diverse tasks in customer business, where tailored advice and digital services go hand in hand. You will work in an environment that promotes personal responsibility and actively supports development opportunities. Flat hierarchies and genuine collaboration characterise everyday life at the Rocken partner. Ready to bring your expertise where banking remains human? Then let’s shape your next career step together.
Role:
In this role, you will help shape a modern and reliable IT Service Desk by professionally receiving, analysing, and efficiently resolving requests. You will take responsibility for the administration and further development of the M365 environment and ensure that the tools used are optimally utilised. You will coordinate incidents and changes, document processes carefully, and contribute to stable, secure, and high-performing IT services. You will work closely with various stakeholders, identify improvement potentials, and implement suitable optimisations in the service and M365 areas. Through your structured approach and strong service orientation, you will make a decisive contribution to a smoothly functioning IT landscape.
Responsibilities:
- You competently handle internal requests at 1st level upon first contact and continuously improve service metrics
- As a superuser, you assess new requirements pragmatically for feasibility in the Digital Workplace and M365 with SharePoint Online
- You design modern formats such as Lunch & Learns and inspire employees for Future Workplace & Collaboration with M365 and SharePoint Online
- You document clearly and appropriately for the target audience on M365 and Future Workplace topics
- In this role, you work closely with Field Service and 2nd Level and identify optimisation potentials
- As IT Service Desk and M365 Administrator, you continuously develop team processes and your expertise as a superuser
Qualifications:
- You have a qualification in the field of computer science and have specifically furthered your education in the M365 environment.
- You have several years of solid practical experience in IT support as well as in-depth expertise in the M365 and Digital Workplace environment.
- Besides standard apps like Teams and Outlook, you understand the interplay of SharePoint, Copilot, OneDrive, and Power Automate and have experience with ITSM suites.
- Ideally, you have already worked with Confluence and Jira or have a strong technical interest in acquiring this expertise.
- High empathy for employees, strong communication skills, and enjoyment in explaining complex technical matters simply complete your profile.
Benefits:
- Interesting and varied tasks/projects: Responsibility in 1st level, superuser role, and development of team processes in the M365/Digital Workplace environment
- Coaching and mentoring: Knowledge transfer to employees through Lunch & Learns and Future Workplace formats
- Flat hierarchies: Close collaboration with Field Service and 2nd Level to optimise services
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Work location
Zurich
Contact
Buse Aslanvuran,
+41443852138
