Zürich
IT Supporter (m/f/d)
- 30 July 2026
- 80 – 100%
- Permanent position
- CHF 70 000 - 85 000 /year
- German (Fluent), English (Intermediate)
- Zürich
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the
application process and supports the company in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every
applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre, both technologically and organically. Rocken® offers
executive search and talent management consulting to address the personal and individual needs
of each person and to implement these optimally in personnel recruitment and career planning.
IT Supporter (m/f/d)
Salary - CHF70,000 - 85,000Role:
In this role, you will take on professional IT support for users, efficiently resolve disruptions, and ensure the smooth operation of IT workstations. You analyse technical problems in a structured manner, prioritise requests, and find pragmatic solutions that sustainably support operations. You are responsible for the maintenance of hardware and software, perform installations, updates, and configurations, and document your work thoroughly. Additionally, you advise users clearly on IT questions, train them in system usage, and actively contribute to increasing IT competence in everyday life. Through your experience as an IT support specialist, you bring expertise, a sense of quality, and service orientation to daily operations.
Responsibilities:
- You take on 1st and 2nd level support for the municipality, school, and external offices.
- You operate and administer the ICT environment together with the external ICT service provider, including specialised applications and interfaces.
- In this role, you receive support requests, analyse disruptions, and resolve hardware, software, network, and communication issues with a focus on schools.
- You advise employees on the efficient and proper use of ICT resources.
- As an IT support specialist, you coordinate external service providers, ensure system availability, and maintain the inventory of hardware, software, and network components.
- In this role, you support ICT during training sessions and actively participate in ICT projects as needed.
Qualifications:
- Completed training as an IT specialist EFZ (platform development, system technology, or business informatics) or equivalent ICT support further education
- Professional experience in 1st or 2nd level support with good knowledge of the Microsoft environment; experience in school settings or public administration is an advantage
- Ideally, initial practical experience in the Apple environment (especially iPadOS)
- Driving licence category B and high service and user orientation
- Motivated, eager to learn personality with initiative, quick comprehension, and team-oriented working style
- Very good communication skills, confident German in spoken and written form, as well as oral English skills
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Workplace
Zurich
Contact
Muqsit Bebou,
+41443852834
