Möbel Pfister AG
Suhr
Customer Service Agent (m/f/d)
- 10 November 2026
- 100%
- Suhr
Job summary
Join Pfister, a company on a mission to bring quality products to every Swiss home. Enjoy a supportive environment and great benefits.
Tasks
- Handle customer inquiries via phone, email, and contact forms.
- Log all concerns in CRM to ensure no case is overlooked.
- Resolve standard issues on first contact and escalate complex cases.
Skills
- Completed commercial or craft training, ideally with diverse experience.
- Friendly and clear communication skills, even in tough situations.
- Proficient in MS Office and quick to learn new systems.
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About the job
At pfister, we pursue a vision: we want to bring our products into every Swiss home. For this, we are looking for active support. Help us bring the approximately 100,000 products in our range into the homes of our customers. Whether in one of the 18 branches or at the headquarters in Suhr: you can expect a unique environment, working with appealing products, and last but not least, appreciation and respect for your commitment. Around 1,400 people already work at pfister – will you be joining soon?
Customer Service Agent (m/f/d)
Your new tasks
- You handle customer enquiries by phone, e-mail, and contact form across all ranges including pfister kitchens
- You record every enquiry completely in the CRM (BSI) so that no case is lost and each is measurable
- You resolve standard enquiries directly at first contact: information on orders and delivery, appointment rescheduling, simple complaints
- You clarify complex cases in advance and forward them with all necessary information to the 2nd level
- You adhere to response times and commitments and support the team’s goals
- You work with new tools, including AI-supported ones, and contribute your everyday experience to their further development
What you bring with you
- Completed commercial or craft training, ideally with experience in both areas
- Friendly, clear manner on the phone and in written contact, even in difficult conversations
- Very good German skills, spoken and written
- Confident use of MS Office and willingness to quickly familiarise yourself with new systems
- Experience in customer service or sales
- Experience in the kitchen, furniture, or craft industry
- Knowledge of French or Italian
