Support Engineer Analytical Instruments 100% (m/f/d)

What is my role?

• You are the first point of contact for our customers regarding technical questions about analytical instruments

• You conduct telephone and remote fault diagnostics and assist with problem solving

• You install, maintain and repair analytical devices on site at the customer

• You provide instructions and training for users

• You document all service calls and maintain the customer database

• You work closely with sales and product development

• You assist in creating technical documentation and FAQs

What do I need to be successful?

• You have completed technical training or a degree in chemistry, physics, electrical engineering or a comparable field

• Ideally, you have some experience in technical support or service

• You have an interest in analytical measurement techniques and laboratory equipment

• You possess strong customer orientation and communication skills

• You work in a structured, solution-oriented and independent manner

• You have good German and English skills

• You are willing to travel for customer assignments

• A class B driving licence is required

What are my benefits?

• You receive comprehensive induction and regular product training

• You get a company car also for private use

• You benefit from flexible working hours and the possibility of mobile working

• You work with state-of-the-art technology and high-quality analytical devices

• You receive an attractive salary package with additional benefits

• You have diverse training opportunities and development prospects

• You become part of a collegial team with flat hierarchies

• You can look forward to company pension schemes and further benefits

What distinguishes the company?

Our client is an established company in the field of analytical measurement technology and supplies laboratories from industry, research and quality assurance. With innovative products and a strong focus on customer satisfaction, the company has established itself as a reliable partner. Here you can expect exciting technical challenges in a future-oriented environment.

Languages
German: C2 - native level
English: C2 - native level

Workplace
Wetzikon

Vacancy number
VA-UTT-NS8